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By Matthieu Kopp
CTO
@aquaticmatt
0
Answered
LAR 5 months ago in Content Publication / Cloud Connect • updated by Kevin MARHIC (Support Tech) 5 months ago 3

I cannot release the latest edition of our app. The checkboxes next to "test issue" are greyed out. Zaves & manifest files are correct & uploaded. Our license is valid through February 2017. Please advise.

Answer

Hello,


As you will see on the following screenshot, the option isn't greyed out when I checked it out.

Now since you mention "test mode", and this formulation hasn't been used in a while, I'm wondering, would you by any chance still be using the (old) v3 of CloudConnect? If so, please switch to v4 and use the "Publish on" switches (Off=test mode, On=production)



Best regards,

Kevin

Aquafadas Support

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Answered
zoe 5 months ago in Content Publication / Cloud Connect • updated by Jerome [Aquafadas] 4 months ago 3

Hi,

I can‘t add a new issue. I log in from the website: cloudconnect.aquafadas.cn

And then something go wrong as below. It’s time to publish our new issue,looking forward to your reply.Thank you.




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Answered
design 6 months ago in Content Publication / Cloud Connect • updated 6 months ago 12

Hello,


is it possible to rename an issues product for the App,

i forgot an "a" in the name, and now there's no correspondence with the id product on itunes

can you help? is quite urgent. Today 9.00 am was the pubblication date.

Please let me now.

thank you lot

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Completed
Allison Reber (Communication Director) 7 months ago in Content Publication / Cloud Connect • updated 7 months ago 0

We'd like to inform you that while continuing work on moving to a new and faster server infrastructure (hosted by OVH), we found a solution to avoid temporary system downtime. Therefore, we decided to delay the migration to give us time to deploy this new solution.

As a result there will be no migration nor system shutdown today Tuesday 11th of October, contrarily to what has previously been announced. For updates on the latest progress and servers status please follow our Twitter account @AquafadasStatus

We would like to apologise for mixed messages from our side. We strive to provide our clients with the best service and ongoing communication about our improvements efforts.

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Answered
Mike Lohrman 8 months ago in Content Publication / Cloud Connect • updated by Manuel Brossard (Support Manager) 7 months ago 3

We have a new magazine issue launching really soon. I'm trying to figure out how this outage could affect the launch. If I upload a new issue on Sept 19th, will I have to worry about anything? Will app users be able to download the new issue on Sept 20? Or should I wait until the updates are made? Any estimate on how long this will take? 1 day? multiple days? Thanks for any information.

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Answered
Mike Lohrman 8 months ago in Content Publication / Cloud Connect • updated by Manuel Brossard (Support Manager) 7 months ago 5

In V3 I would go to Titles, then click on the name of the magazine. Then click the Edit button, then the plus button(+) to add a new Issue Type. In v$ of Cloud Connect, I don't see an edit button or any way to make a new Issue Type. What am I missing? thanks!

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Under review
sldeazua 8 months ago in Content Publication / Cloud Connect • updated by Jerome [Aquafadas] 8 months ago 1
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sandi 8 months ago in Content Publication / Cloud Connect 0

I've set up the UUID for my client's device in Cloud Connect and their email in itunes connect as a test user. I've signed out of the itunes store on the device, linked and unlinked an account in the live App, and then tried to download a paid issue within the app. The store prompts me to enter in a payment method. Any ideas as to what I am missing?

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I want to give first few pages of my zave as free. how to do the settings. Do i need to develop separate Zave for free and paid.

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Miguelaxon 9 months ago in Content Publication / Cloud Connect • updated 9 months ago 1

Hello,

Forgive my English level.

We have a problem when publishing a issues: Centro Veterinario nº 71/AV nº 60

In TITLES> ISSUES I is created. It is called "Centro Veterinario nº 71/AV nº 60. We can not erase and start again because that associated with a license.

But APP> AXON VERETINARIA by adding a product not on me ISSUE TYPE "Centro Veterinario nº 71/AV nº 60".



--


Hola,

Perdonar por mi nivel de ingles.

Tenemos un problema a la hora de publicar un issues: Centro Veterinario nº 71/AV nº 60

En TITLES > ISSUES esta creado. Se llama "Centro Veterinario nº 71/AV nº 60". No lo podemos borrar y empezar de nuevo porque esa asociado a una licencia.

Pero en APP > AXON VERETINARIA al añadir un producto no me aparece en ISSUE TYPE “C

entro Veterinario nº 71/AV nº 60”.

O sea esta creado pero no nos aparece.