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Hello and welcome to Aquafadas Answers, the community forum for our digital publishing tools. Here you’ll find answers to common questions about our platform and software, as well as inspiration from fellow designers and developers.

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By Matthieu Kopp
CTO
@aquaticmatt
0
Completed
KimWatson 8 months ago in Content Publication / Cloud Connect • updated by Charløtte [Aquafadas] 8 months ago 1

Where to do I find the Issue ID?

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Under review
379281373 9 months ago in Content Publication / Cloud Connect • updated by Jerome [Aquafadas] 9 months ago 1

Hi, after I install the app it always shows there is no issue found and I can't open the app. But I found nothing wrong with my cloud connect.

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Answered
davidart 9 months ago in Content Publication / Cloud Connect • updated by Jerome [Aquafadas] 9 months ago 9

Trying to upload a new p12 Certificate following Aquafadas documentation. I'm supposed to select "settings" in the App section at left but it is not there. I can't get to "notifications" to upload the file. Please advise.

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Under review
Hélène Hofbauer 10 months ago in Content Publication / Cloud Connect • updated by Kevin MARHIC (Support Tech) 10 months ago 3

Bonjour,


je remarque que l'onglet "Push" a disparut de mon cloud connect?

Est-ce normal? A-t-il été déplacé?


Merci.


Hélène

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Answered
Peter Sramek 10 months ago in Content Publication / Cloud Connect • updated by Manu Brossard 10 months ago 3

Version 3 seems to be closed and I cannot find my way to the Publishing pane where one enters/changes the save files for my app. Has this moved somewhere else?

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Fixed
design 11 months ago in Content Publication / Cloud Connect • updated by Jerome [Aquafadas] 9 months ago 3

Hello,

there's a Bug on cloud content on publishing.

A red allert indicates no zave file track for issue,

while it has, and publishing goes fine.


please check

thank you

Roberta

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Answered
LAR 11 months ago in Content Publication / Cloud Connect • updated by Kevin MARHIC (Support Tech) 11 months ago 3

I cannot release the latest edition of our app. The checkboxes next to "test issue" are greyed out. Zaves & manifest files are correct & uploaded. Our license is valid through February 2017. Please advise.

Answer

Hello,


As you will see on the following screenshot, the option isn't greyed out when I checked it out.

Now since you mention "test mode", and this formulation hasn't been used in a while, I'm wondering, would you by any chance still be using the (old) v3 of CloudConnect? If so, please switch to v4 and use the "Publish on" switches (Off=test mode, On=production)



Best regards,

Kevin

Aquafadas Support

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Answered
zoe 11 months ago in Content Publication / Cloud Connect • updated by Jerome [Aquafadas] 10 months ago 3

Hi,

I can‘t add a new issue. I log in from the website: cloudconnect.aquafadas.cn

And then something go wrong as below. It’s time to publish our new issue,looking forward to your reply.Thank you.




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Answered
design 12 months ago in Content Publication / Cloud Connect • updated 12 months ago 12

Hello,


is it possible to rename an issues product for the App,

i forgot an "a" in the name, and now there's no correspondence with the id product on itunes

can you help? is quite urgent. Today 9.00 am was the pubblication date.

Please let me now.

thank you lot

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Completed
Allison Reber (Communication Director) 1 year ago in Content Publication / Cloud Connect • updated 1 year ago 0

We'd like to inform you that while continuing work on moving to a new and faster server infrastructure (hosted by OVH), we found a solution to avoid temporary system downtime. Therefore, we decided to delay the migration to give us time to deploy this new solution.

As a result there will be no migration nor system shutdown today Tuesday 11th of October, contrarily to what has previously been announced. For updates on the latest progress and servers status please follow our Twitter account @AquafadasStatus

We would like to apologise for mixed messages from our side. We strive to provide our clients with the best service and ongoing communication about our improvements efforts.