Announcement:

Hello and welcome to Aquafadas Answers, the community forum for our digital publishing tools. Here you’ll find answers to common questions about our platform and software, as well as inspiration from fellow designers and developers.

Have a question or a great idea? Search the forum above or submit a new post!

By Matthieu Kopp
CTO
@aquaticmatt
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Answered
davidart 7 months ago in Content Publication / Cloud Connect • updated by Jerome [Aquafadas] 7 months ago 9

Trying to upload a new p12 Certificate following Aquafadas documentation. I'm supposed to select "settings" in the App section at left but it is not there. I can't get to "notifications" to upload the file. Please advise.

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Under review
Hélène Hofbauer 8 months ago in Content Publication / Cloud Connect • updated by Kevin MARHIC (Support Tech) 8 months ago 3

Bonjour,


je remarque que l'onglet "Push" a disparut de mon cloud connect?

Est-ce normal? A-t-il été déplacé?


Merci.


Hélène

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Answered
Peter Sramek 8 months ago in Content Publication / Cloud Connect • updated by Manu Brossard 8 months ago 3

Version 3 seems to be closed and I cannot find my way to the Publishing pane where one enters/changes the save files for my app. Has this moved somewhere else?

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Fixed
design 9 months ago in Content Publication / Cloud Connect • updated by Jerome [Aquafadas] 7 months ago 3

Hello,

there's a Bug on cloud content on publishing.

A red allert indicates no zave file track for issue,

while it has, and publishing goes fine.


please check

thank you

Roberta

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Answered
LAR 9 months ago in Content Publication / Cloud Connect • updated by Kevin MARHIC (Support Tech) 9 months ago 3

I cannot release the latest edition of our app. The checkboxes next to "test issue" are greyed out. Zaves & manifest files are correct & uploaded. Our license is valid through February 2017. Please advise.

Answer

Hello,


As you will see on the following screenshot, the option isn't greyed out when I checked it out.

Now since you mention "test mode", and this formulation hasn't been used in a while, I'm wondering, would you by any chance still be using the (old) v3 of CloudConnect? If so, please switch to v4 and use the "Publish on" switches (Off=test mode, On=production)



Best regards,

Kevin

Aquafadas Support

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Answered
zoe 9 months ago in Content Publication / Cloud Connect • updated by Jerome [Aquafadas] 7 months ago 3

Hi,

I can‘t add a new issue. I log in from the website: cloudconnect.aquafadas.cn

And then something go wrong as below. It’s time to publish our new issue,looking forward to your reply.Thank you.




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Answered
design 9 months ago in Content Publication / Cloud Connect • updated 9 months ago 12

Hello,


is it possible to rename an issues product for the App,

i forgot an "a" in the name, and now there's no correspondence with the id product on itunes

can you help? is quite urgent. Today 9.00 am was the pubblication date.

Please let me now.

thank you lot

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Completed
Allison Reber (Communication Director) 11 months ago in Content Publication / Cloud Connect • updated 10 months ago 0

We'd like to inform you that while continuing work on moving to a new and faster server infrastructure (hosted by OVH), we found a solution to avoid temporary system downtime. Therefore, we decided to delay the migration to give us time to deploy this new solution.

As a result there will be no migration nor system shutdown today Tuesday 11th of October, contrarily to what has previously been announced. For updates on the latest progress and servers status please follow our Twitter account @AquafadasStatus

We would like to apologise for mixed messages from our side. We strive to provide our clients with the best service and ongoing communication about our improvements efforts.

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Answered
Mike Lohrman 11 months ago in Content Publication / Cloud Connect • updated by Manu Brossard 11 months ago 3

We have a new magazine issue launching really soon. I'm trying to figure out how this outage could affect the launch. If I upload a new issue on Sept 19th, will I have to worry about anything? Will app users be able to download the new issue on Sept 20? Or should I wait until the updates are made? Any estimate on how long this will take? 1 day? multiple days? Thanks for any information.

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Answered
Mike Lohrman 11 months ago in Content Publication / Cloud Connect • updated by Manu Brossard 10 months ago 5

In V3 I would go to Titles, then click on the name of the magazine. Then click the Edit button, then the plus button(+) to add a new Issue Type. In v$ of Cloud Connect, I don't see an edit button or any way to make a new Issue Type. What am I missing? thanks!