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By Matthieu Kopp

Advanced Push Notification asset

MerceR 3 years ago in Content Publication / Cloud Connect • updated by Arnaud Rossi (Head of Support) 2 weeks ago 4
Where I can find a tutorial in order to set-up the Advanced Push Notification asset?

Thank You


Upload Problem in embedded zave iTunes

There is a Problem when i'm trying to upload an embedded zave for iPad in appfactory 3.5.1

"Dear developer,
We have discovered one or more issues with your recent delivery for "Film Directory". To process your delivery, the following issues must be corrected:
This bundle is invalid - The file extension must be .zip.
Once these issues have been corrected, you can then redeliver the corrected binary.
The App Store team"

Can you give us a hint?


Next-Gen App creation

nath 2 years ago in Content Publication / Cloud Connect • updated by Jerome [Aquafadas] 2 years ago 2

Hi, when will there be documentation on creation Next-Gen Apps and store models from cloud connect?




Where to paste my Zave URLs

David Johnson 2 years ago in Content Publication • updated by Hicham Tarhini 2 years ago 7

Trying to find the place to paste my Zave URLs. The video says go to Cloud Connect > Publish but my screen looks different than the video. I think I may have missed something. This is for my client Arthur Hardy's Mardi Gras Guide.


Where to get AVE file certificate (.zavec) when creating an AVE Reader app?

I am following this document and this video for creating the AVE Reader app.
In the video it says i need to download the .zavec file from the download section. 

Under publish i don't see any download section in cloud connect.

Now in the document it says i can download from the AVE file tab. But this is not a remote app so i don't have a Zave file configured in cloud connect. Neither the video tutorial tells me to do so. So where do i get the .zavec file for AppFactory IOS?

Mac Connect > Home > Get Started always spins

TLMurray 3 years ago in Content Publication / Cloud Connect • updated by Arnaud Rossi (Head of Support) 4 weeks ago 2
The image pretty much says it all and it spins seemingly forever. Functionally everything else seems to be okay, but I started using this only today.


Hi, good afternoon

We´re trying to check the number of apps downloaded and the number of issues per app. ¿Is that possible? ¿Can we implement a code in the "download" button"?. We can´t find this data on your analitics system.

Thank you very much



Publisher Plans 'Single' question.

Col 2 years ago in Content Publication • updated by Arnaud Rossi (Head of Support) 4 weeks ago 5


When looking at purchasing a license there are many options and looking at the comparison table online I am seeing contradictions. Or at least I am getting confused.

The 'Single' option for €50 a month says that 1 issue can be produced on the AppStore for 'iPhone / iPod and iPad'. However, the 'Application Type' says that the 'Single' option is only available for a Mono Document and if you want to publish to iPhone and iPad you will need to have the 'Pro' option at €300 a month! Which is it?

All I want to do is what I have done before and that is to buy 1 license for 1 App/1Publication for iPhone, iPad and iPad Retina. Surely I don't need a Pro license to publish 1 app for iPhone and iPad?

Looking forward to some clarification.




Elegant Kiosk Universal iPhone 6 background image isn't filling whole screen

Testing a new version of our app on the iphone simulator and the background image isn't loading correctly. I'm using the default background images. It's not loading large enough, or not loading the correct image and thus black bars around the app as the screenshot shows.

Not a bug

Bouton télécharger dans le kiosque inopérant

SophieGirardot 3 years ago in Content Publication / AppFactory // Next Gen App • updated 3 years ago 3
Depuis l'ajout d'un second fichier apple (HD ou retina) le bouton télécharger proposer dans la bibliothèque du kiosque sous apple ne fonctionne plus. Je ne vois pourtant pas d'anomalie dans publish.
Que faire ? Merci pour votre retour rapide. Sans le bouton télécharger nous perdons des téléchargements en quantité.