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By Matthieu Kopp

Exporting to Device via AppFactory iOS


I'm testing exporting the app for Release as well as for Distribution (using the Remote Reader template).

I've successfully exported the .IPA for Release and have also successfully tested this .IPA on my iPad.

But when I try to export the .IPA for Distribution, it does not detect the necessary Certificate needed to save the .IPA file correctly.

I would just like to know if this has anything to do with any of the settings on Cloud Connect. If I'm ready to export the .IPA for Distribution, do I need to uncheck "Test" for my Title and the Issue? Or does this not have any effect on that at all and exporting it should still work despite "Test" being checked?

I hope someone can enlighten me on this.

Thank you!


Voucher System and Content Life Time

Ahmet Boyaci 2 years ago in Content Publication / Cloud Connect • updated by Arnaud Rossi (Head of Support) 4 weeks ago 2
There is a section in Voucher Settings : Content Lifetime.

What is the app action after this time period completed ?
Can app delete expired issues automatically ?


Questions diverses sur Appfactory et iTunes Connect

Hubert 2 years ago in Content Publication • updated by Hicham Tarhini 2 years ago 16
je suis en train de réaliser un kiosque avec AppFactory et quelques questions restent pour moi sans réponse :
- Quelle est la différence entre le bundle short version et le bundle version ?
- A quoi sert l'URL scheme ?
- De façon générale comment sont gérées les traductions ? On a visiblement la possibilité de modifier certains textes de l'interface mais dans une seule langue. Est-ce que cela se "répercute" sur les autres langues et si oui comment ?
Enfin, à quoi sert la capture contenue dans le lien précédent ?

Mon client souhaite publier 3 livres dans une application unique. Faut-il paramétrer ces 3 livres en in-App purchase dans iTunes Connect ?

Bref, je suis un largué sur les formules d'abonnement. Dans l'idéal, je souhaiterais que le lecture puisse "s'abonner" à la collection et être notifié à chaque nouvelle parution (ça c'est géré automatiquement par le back-office Aquafadas à chaque publication il me semble). J'aimerais également que le lecteur puisse synchroniser sa lecture entre plusieurs devices comme semble le proposer la partie haute de la capture mais qui n'est pas gérée par Apple puisque visiblement c'est le cas dans la partie basse ?

Bref, je ne comprends pas cette capture qui semble offrir deux modes de synchronisation différents. Désolé, je pense que la question est archi bête !
Merci par avance.

Is there any way to change App name and icon after publishing App?

woogi 2 years ago in Content Publication / AppFactory // Next Gen App • updated by Arnaud Rossi (Head of Support) 4 weeks ago 1

when I made and use a App with " Publisher Pro Pack", Is there any way to change App name and icon after publishing App? What about In-House distribution?


An interactive design to explore the beautiful Alpe d'Huez resort: App of the Month February

Ria Sandilands 3 years ago in Content Publication 0
Designed by Glénat, access a dynamic digital app that has proved to be the ultimate guide for the beautiful Alpe d'Huez French ski resort.
Capture d’écran iPad 3

Capture d’écran iPad 4


We have major problems to set push notifications in Cloud Connect . If the server is OK ? URGENT!!!!


App Statistics in Cloud Connect

Mike Lohrman 3 years ago in Content Publication / Cloud Connect • updated by anonymous 3 years ago 3
I have some questions about the App Statistics in the Cloud Connect portal. 

- Why does it only show stats for 15 day periods? It would be nice to be able to select a start and end date.

- Detailed CSV Export - On our newest app, the CSV file shows 645 total entries, 383 google play and 263 iOS. But the Devices(Since The Start) pie chart shows 56% iPhone, 27% iPad and 16% Android. That doesn't seem to match up with the CSV, what's going on there? Does the CSV show ZAVE downloads and not APP downloads?

- "Downloads in Period" and "Unique customers since the start", are these app downloads?


Updating Hosted Zave file

David Johnson 2 years ago in Content Publication • updated by Hicham Tarhini 2 years ago 5

My app is live and I'm trying to update the Zave file, which is hosted on my server. I uploaded the new Zave to the server but when I launch the app it doesn't notify me of the update. Push notifications is on. Is there another step in the update process that I missed?


Issues of today uploaded one App in iTunes Store...

Dear developer,
We have discovered one or more issues with your recent delivery for "ABAG Brazilian Yearbook of GA for iPhone". Your delivery was successful, but you may wish to correct the following issues in your next delivery:
Missing 64-bit support - Beginning on February 1, 2015 new iOS apps submitted to the App Store must include 64-bit support and be built with the iOS 8 SDK. Beginning June 1, 2015 app updates will also need to follow the same requirements. To enable 64-bit in your project, we recommend using the default Xcode build setting of “Standard architectures” to build a single binary with both 32-bit and 64-bit code.
After you’ve corrected the issues, you can use Xcode or Application Loader to upload a new binary to iTunes Connect.
The App Store team

AppFactory iOS - AVE Certificate Error

Denny Denny Louis 2 years ago in Content Publication • updated by Kevin MARHIC (Tech Support) 2 years ago 6


I am having some trouble in AppFactory iOS. I am trying to publish an iPhone app using the AVE Reader template, and when I go to place in the ZAVE file and AVE Certificate, the AVE Certificate (manifest.zavec) is not being accepted by the program (as shown in the image below).

For the record, I am using AppFactory iOS Version 4.2.3 (v9153), and have also tried using older versions, all versions have been giving me this error. Just to remind you, I am using the AVE Reader template in AppFactory.

The ZAVE I am using has been generated from the InDesign Authoring software for Mac, Version 3.7.1. I tried Version 4.0.0 of the InDesign Authoring software, but it caused a lot of bugs to my ZAVE file. I am using InDesign CC 2015.

And as far as I know I have followed every step in CloudConnect to set up the app correctly. The ZAVE has been uploaded to Dropbox, with the link ending in ?=dl1 . I also tried uploading the ZAVE to Amazon S3 to see if that made a difference, but it didnt.

The ZAVE file works perfectly when testing in the Aquafadas Viewer app.

I'm really not sure what to do from here, and I have a very short deadline to work to.

If I could please get some urgent help on this issue it would be very greatly appreciated.




Hello again,

OK, so we finally managed to pinpoint what was happening. There is a bug that corrupts certificates by adding an empty line at the beginning of the files.

Here is a "workaround" for this issue:

  • Open the Zavec file in any text editor (TextEdit on Mac, Notepad on Windows should do the trick)
  • Delete the empty line you will find at the beginning of the file
  • Save your fixed zavec file
  • Add the zavec to your AppFactory project and you should be in the green

For now this should be enough and allow you to go forward and publish your apps. The problem on the certificate generation should be hotfixed on CloudConnect as soon as the reason this empty line appears is found. Until then, if your certificate fails in AppFactory, be sure to open it and remove that empty line!

Again, sincere apologies to everyone affected by this issue. In case you have trouble fixing your zavec file, do not hesitate to check back with us.

Best regards,


Aquafadas Support