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By Matthieu Kopp

Moving to a new Mac

Matteo Discardi 2 years ago in Content Creation • updated by Arnaud Rossi (Head of Support) 4 weeks ago 5

Hi all.

It's time for me to move to a new Mac. On my actual one I have my Project Manager with a lot of Project. Every project have link to indesign files and a lot of images.
To my new Mac I can of course use the import/export to create .dpe files, but I prefer to not duplicate any resource (some resource are used in many app) and leave them where they actual are.
By the way I'll set the new Mac myself, so which folder have I to move to the new Mac to make the same Project manager (without using .dpe files)
Tnx in advance



jean-philippe 2 years ago in Content Creation / InDesign Authoring • updated by Arnaud Rossi (Head of Support) 4 weeks ago 2


j'ai téléchargé et installé aquafadas authoring dans le dossier application mais ensuite, une fois l'application Aquafadas connect lancé, il ne se passe rien. Si je veux le jeter à la corbeille, l'ordi me dit qu'il ne peux le jeter car il est ouvert alors qu'il n'apparait pas à gauche de la barre supérieure à côté de la pomme. Je suis sur imac OSX version 10.9.5.

J'ouvre InDesign et il n'apparait pas non plus dans la barre supérieure. Bref, je ne peux l'utiliser.

Sur le site il est expliqué en étape 2 : "Installez les outils. Assurez-vous que vous quittez tous les logiciels Adobe avant de commencer". je ne vois pas comment faire pour installer ces outils car rien ne se passe et aucune interface n'apparait.

Pouvez-vous m'aider ?


What does Get All Assets do?

anonymous 2 years ago in Content Creation / InDesign Authoring • updated by Arnaud Rossi (Head of Support) 4 weeks ago 1

This video explains what Get All Assets can do for you.

how to transfer files to another computer?

Pablo Gaitán 2 years ago in Content Creation • updated by Hicham Tarhini 2 years ago 2

Hi! I'm working the project on my computer and I need to transfer it to another computer to be able to work and also to give the project to my parter. So, how can I do this? Thanks!


Possible app for a hotel

Armando 3 years ago in Content Creation / InDesign Authoring • updated by Manu Brossard 3 years ago 5
Hi Rob and Manu. I'm Armando from Inedit Panamá. We have a possible client (a hotel) that he want an app to connect directly with Tripadvisor. He wants that her clients can send his opinions about the hotel directly from the app and that will show on the tripadvisor website. Is that possible? Thanks

Can't get Bannerzest animation to upload via FTP

JayT 2 years ago in Content Creation • updated by Jerome [Aquafadas] 2 years ago 3
We have not been successful in publishing our Bannerzest animation to our web server using ftp. We have successfully FTP'd this animation to the same server in the past multiple times using the same settings. (We are using the same ftp settings that we used successfully in version 1.6.8 in 2014 but nothing is being uploaded to the server now.)

We get a message from Bannerzest that the files were successfully uploaded and "view page now" but this produces a browser error "page now found" using Safari browser on Mac running OS X 10.10.5. TestPage.html does not open. We checked the server and know that there are no files on the server.



in android, characters are appearing to divide words.

letter is replacing the word script division

in a few words, not all

I hope to have news for you soon



How do I install Kiosk in my Mac desktop?


Viewer for iOS 3.6.1 crash

Xavier 2 years ago in Content Creation / Aquafadas Viewer iOS • updated by Arnaud Rossi (Head of Support) 4 weeks ago 3


I have to update Viewer for an iPad on iOS 6.1.3, and It seems to be that the last version available for my iOS is Viewer 3.6.1.

When I want to launch it, I can see that screen (reduce view) and it crashed systematically.

Is there any possibility to download and old version?



Not a bug

InDesign CS6 crashing

Communication GTPS (GTPS-COM) 2 years ago in Content Creation / InDesign Authoring • updated by Edward paul 5 months ago 5

Hi, My inDesign CS6 under Mac OS X El Capitan is crashing all the time. I uninstalled Aquafadas authoring tools, and it's now working, but I need to complete a project, so what can I do to make these tools works properly?

Thanks in advance.