Hello and welcome to Aquafadas Answers, the community forum for our digital publishing tools. Here you’ll find answers to common questions about our platform and software, as well as inspiration from fellow designers and developers.

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By Matthieu Kopp

Viewer for iOS 3.6.1 crash

Xavier 2 years ago in Content Creation / Aquafadas Viewer iOS • updated by Arnaud Rossi (Head of Support) 4 weeks ago 3


I have to update Viewer for an iPad on iOS 6.1.3, and It seems to be that the last version available for my iOS is Viewer 3.6.1.

When I want to launch it, I can see that screen (reduce view) and it crashed systematically.

Is there any possibility to download and old version?



Not a bug

InDesign CS6 crashing

Communication GTPS (GTPS-COM) 2 years ago in Content Creation / InDesign Authoring • updated by Edward paul 5 months ago 5

Hi, My inDesign CS6 under Mac OS X El Capitan is crashing all the time. I uninstalled Aquafadas authoring tools, and it's now working, but I need to complete a project, so what can I do to make these tools works properly?

Thanks in advance.


Enrichissement page HTML ?

Hubert 2 years ago in Content Creation / InDesign Authoring • updated by Arnaud Rossi (Head of Support) 4 weeks ago 4
je rencontre quelques difficultés avec l'enrichissement HTML. Je souhaiterais pouvoir zoomer dans une image. J'ai donc créé une page HTML qui contient l'image. Tout fonctionne parfaitement le zoom et le scroll. Cependant, je ne parviens pas à cacher les barres de scroll. La balise overflow:hidden est sans effet. De même, la présence de ces barres décale le contenu à l'intérieur du container.
Sauriez-vous comment contourner ces deux problèmes ?
Merci par avance.

VIRUS in the "AVE interactivity.swf" file

Adriana T 2 years ago in Content Creation / InDesign Authoring • updated by Jerome [Aquafadas] 2 years ago 2

When I try to do an update and/or reinstall Aquafadas, my anti-virus indicates the presence of the virus (TROJAN) "Swf.Exploit.CVE_2015_7645" in the "AVE Interactivity.swf" file. 
I've uninstalled/reinstalled Indesign CC 2015, I updated my Flash player, uninstalled Aquafadas but each time the anti- virus puts the file "AVE interactivity.swf" in quarantine. 
So, I can not install the Aquafadas plug-in.
Does someone know by chance what is going on? What should I do ? Have you had the same problem?

Thank you very much!


Aquafadas Viewer 4.1.1?

Col 2 years ago in Content Creation / Aquafadas Viewer iOS • updated by Jerome [Aquafadas] 2 years ago 3

Hi there

I see that there have been a few software updates recently, with what looks like lots of bug fixes, this is great news.

However, I do not see the update in the Viewer for iOS App. I know I can use the Simulator, but this is not a realistic representation of what actually happens on devices.

When do you think the Viewer App update will be available to test these new bug fixes?




OpenGL compatibilities ?

JohnH 3 years ago in Content Creation • updated by Cédric Malet (Marketing Director) 3 years ago 2
Just a small question, are you compatible with OpenGL? I have a tonne of 3D files.

Trigger/reload Web Content

Freiland WIEN 2 years ago in Content Creation / InDesign Authoring • updated by Arnaud Rossi (Head of Support) 4 weeks ago 2
Hi, I have added a youtube video through the html page enrichment. This of course requires an internet connection to view, and this is where I have a problem. When I'm already in the article without internet connection – and in order to watch the video – turn on my internet connection, the web content does not automatically load. Is there a way to trigger/reload the web content/html page without leaving the article?

Offline HTML5 Setup

Alex Hurst 2 years ago in Content Creation • updated by Arnaud Rossi (Head of Support) 4 weeks ago 2
Hello everyone!

My magazine company is trying to export our magazine in HTML5 format to get webreader capabilities and have hit a snag. Our output (which I'm not really sure how to test; I'm not a coder and I can't seem to find a great deal of documentation for this format) seems to work okay, however, we're using Magzter as a server, and they have told us that they need an HTML5 format that can be viewed offline, or customers may get an "unavailable" notice.

Is there a way to export or set up the HTML5 file to be viewable offline if needed?

Projet en deux langues

Hubert 2 years ago in Content Creation / InDesign Authoring • updated by Arnaud Rossi (Head of Support) 4 weeks ago 10
j'ouvre un nouveau topic concernant les applications multilingues. Je dois réaliser un magazine en français et en anglais. Je voudrais éviter l'astuce qui consiste à intégrer deux zaves dans un zave.
J'ai vu sur le forum qu'il était visiblement possible d'uploader deux zaves (un .fr et un .en) dans le back-office et que le bon format serait distribué en fonction de la langue du device qui télécharge comme pour un zave normal et un zave retina. Une seule licence permet-elle de faire cela ou faut-il en acheter deux ?

Autre hypothèse de travail, l'utilisation de l'enrichissement "Conditions". Peut-on créer la condition (le choix de la langue) sur la page du sommaire par exemple et l'appliquer automatiquement sur l'ensemble des pages du magazine ? Pour poser la question différemment, la variable "générée" par l'enrichissement est-elle utilisable sur l'ensemble des pages ou est-elle contextuelle (liée à la page uniquement) ?

Merci par avance pour votre aide.
Bonne journée.

Some questions around standalone app before i purchase the lisence

Kaushik Das 3 years ago in Content Creation • updated by Manu Brossard 3 years ago 12
Hi Aquafadas team,
I want to purchase a lisence but before that have some questions.
  1. I want to create a IOS standalone app. Not the one which opens in a Aquafadas app or in news stand. Is this possible? 
    1. If possible which license should i buy? All i need is one single IOS app. 
    2. Do i need to purchase a Apple developer account for it?
    3. Is it possible to try this option before paying for the license?
  2. The indesign plugin can export a project as .dpe. How is that converted to an IOS app? Any document/video which i should refer to which shows how to convert an indesign document to an IOS app.