Hello and welcome to Aquafadas Answers, the community forum for our digital publishing tools. Here you’ll find answers to common questions about our platform and software, as well as inspiration from fellow designers and developers.

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By Matthieu Kopp

remove the audio bar from the audio hot spot

DRP 2 years ago in Content Creation / InDesign Authoring • updated by Jerome [Aquafadas] 2 years ago 3
When I add audio buttons (hotspots) to my publication a grey bar with the length and seconds appears and makes the slide ugly , can we remove this. Thank you

What is this?


sound crossfade between articles

Jacques Martin 3 years ago in Content Creation / InDesign Authoring • updated by Arnaud Rossi (Head of Support) 1 week ago 6
Is there a way to crossfade the sound when you go to a new article ? to a new page ?

After viewing full-screen movie/popups, location returns to top of page

Mike Lohrman 3 years ago in Content Creation / InDesign Authoring • updated by Arnaud Rossi (Head of Support) 1 week ago 7
When I'm done watching a full-screen movie or slideshow, and click Done, the page returns to the top of the page instead of where the user was on the page. We have tall pages and it's making it tough because a user has to scroll back down after viewing anything fullscreen. This didn't happen before so I assume it cropped up on a more recent version of the software. Is this expected functionality or a bug?

Error when create new project

Pit America 2 years ago in Content Creation / InDesign Authoring • updated by Kevin MARHIC (Tech Support) 2 years ago 5

hi, i use indesign 5.5 and 6. the aquafadas connect app is the latest from downloads. when i open the project panel in indesign and choose "work offline" and then like to create a new project with the "+" i get an error like "error panel". i re download the conect app, reinstall the indesign authoring via the conect app. delete all plug ins in \indesign\plugins and reinstall. but still the same error. using 10.11.3 el capitan. See Screenshot.



Have you tried logging in at least once before using the "work offline" option?

Best regards,


Aquafadas Support


sending zave for review issue

Adam Niewiadomski 3 years ago in Content Creation / Aquafadas Viewer iOS • updated by debee rommel 3 years ago 6
I have problems with sending ZAVE file to the client for review. I do it just like it is presented in webinar (I used to do in that way for over 2 years and there were no problems). Below is the link to the ZAVE file (placed on Dropbox) which can not be opened by the Aquafadas Viewer on my clients iPad:


When my client want to open that link on his iPad clicking on that directly in the email, the Aquafadas Viewer show information "Unable to decompress the file". Below is the link to the Viewer screen with that info:

Could anyone try to open that link with that zave file on your iPad and check if it starts to download?

Best Regards

Adam Niewiadomski
Project Manager

Alidea Publishing House
Nowogrodzka Street 31
00-511 Warsaw

anonymous 3 years ago
Hi Adam,

You are correct. It seems that the Dropbox method is no longer working.
I ran a few tests to find out what still might work.
As a disclaimer, we do say that Dropbox is OK for testing, but should never be used to host your actual ZAVE, for this exact reason. We have no affiliation with Dropbox and cannot ensure this method will always work.

You should also note that since we updated the viewer from MyKiosk to the Aquafadas Viewer, you can also use this:
aqviewer:// instead of my kiosk://

You can still use a url from a ZAVE hosted in your public folder. These files automatically download, so there is no need to switch a 0 for a 1. You just need to copy the public link:

We will continue to monitor this.
Thanks for pointing this out!



User location don't work in Aquafadas Viewer?

Encarni 2 years ago in Content Creation / InDesign Authoring • updated by Arnaud Rossi (Head of Support) 1 week ago 6

Hi! I've a problem. I want to include in my zave a Google Map with user location (auto and with a button). I tried with the Aquafadas's enrichment of Map, with the Aquafadas' enrichment of HTML and introducing the url of the map in a box of InDesign.

This is the map:

In the AQViewer, in all three cases, the map is visible and interactive, but don't work de user location, neither auto or with the button. Instead, if I open the map's url in the device's Safari, the user location, auto and button, works perfectly.

It is possible that the user location don't work in AQViewer, but works in my App when it published?

How I can try this without replace the zave of the App? (It is being validated by Apple)



I like to have in future release of AVE Mag plug-in...Share button!

Sotnas Design Lda 3 years ago in Content Creation / InDesign Authoring • updated by Manu Brossard 3 years ago 7
A simple share button to the must popular social networks.
I think is a good implementation.

Thank you.
- Jorge

Action button associated with a #xxxx frame


Thanks for your great support!

Question our Bug? I don't know... 

I have lots of buttons associated with frames #XXXXX
I export to a DPE file...
When i import the DPE compression file, lost all references to the frames #XXXXX, because the frame with number #XXXXX don't as the same, now have another reference.

Need associated again, with picker frame action, all of my frames to the new wright reference.
Lot's of time and work lost.

Can help me with these issue?


Multiple SubLayout Bug

Hello There,

I ve got a naughty bug with sublayout in my AVE.

When i put 2 sublayout in an article the first sublayout appears in the second sublayout!

You can dl the .dpe here:

and you can have a look :

OS : Windows 10 64bits (uptodate)

Indesign: 2015.2 ( x64 uptodate)

Aquafasdas plugin : 4.0.0 (84 ) uptodate

Aquafadas viewer : iPad Air (9.2.1) 4.2.1 uptodate

Best regards,