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By Matthieu Kopp
CTO
@aquaticmatt
0
Fixed
Matteo Villa 3 years ago in Content Creation / Aquafadas Viewer iOS • updated by Manu Brossard 3 years ago 5
Hello.
We have purchased Aquafadas services via Rekordata agency.
During the components installation, my Mac returns me the following problem:
(see the attachment below)


<Schermata 2014-10-06 alle 18.34.41>


It is very strange because we have installed the same services in other Mac computers with the same settings:
Mavericks System
Adobe Indesign CC 2014

These are the details of the error returned (I paste them below).

Hope to hear back from you soon, we need to start working on several projects with Aquafadas.

If you prefer, you can contact me via Skype (user: melkain) or via phone (+39 0257604930).

Thanks in advance.

________



Process: Aquafadas Viewer Installer [371]
Path: /mia/Aquafadas Viewer Installer.app/Contents/MacOS/Aquafadas Viewer Installer
Identifier: com.aquafadas.myKioskInstaller
Version: 3.4.3 (v6702)
Code Type: X86-64 (Native)
Parent Process: launchd [173]
Responsible: Aquafadas Viewer Installer [371]
User ID: 503

Date/Time: 2014-10-06 18:34:25.054 +0200
OS Version: Mac OS X 10.9.5 (13F34)
Report Version: 11
Anonymous UUID: 5A910EF8-8F58-4DD8-3D75-8BF86CACE7A8


Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000

Application Specific Information:
*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -[NSPathStore2 stringByReplacingCharactersInRange:withString:]: nil argument'
abort() called
terminating with uncaught exception of type NSException

Application Specific Backtrace 1:
0 CoreFoundation 0x00007fff90c1825c __exceptionPreprocess + 172
1 libobjc.A.dylib 0x00007fff928bae75 objc_exception_throw + 43
2 CoreFoundation 0x00007fff90c1810c +[NSException raise:format:] + 204
3 Foundation 0x00007fff905b8e70 -[NSString stringByReplacingCharactersInRange:withString:] + 85
4 Aquafadas Viewer Installer 0x000000010fb5b0cb Aquafadas Viewer Installer + 286923
5 Aquafadas Viewer Installer 0x000000010fb5ab85 Aquafadas Viewer Installer + 285573
6 Aquafadas Viewer Installer 0x000000010fb59558 Aquafadas Viewer Installer + 279896
7 Aquafadas Viewer Installer 0x000000010fb98f73 Aquafadas Viewer Installer + 540531
8 CoreFoundation 0x00007fff90b38309 -[NSSet makeObjectsPerformSelector:] + 201
9 AppKit 0x00007fff958b5afd -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1157
10 AppKit 0x00007fff958aa5ce loadNib + 327
11 AppKit 0x00007fff958a9d15 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 713
12 AppKit 0x00007fff958a995c -[NSBundle(NSNibLoading) loadNibNamed:owner:topLevelObjects:] + 197
13 AppKit 0x00007fff958a974b +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 357
14 AppKit 0x00007fff958a5597 NSApplicationMain + 448
15 Aquafadas Viewer Installer 0x000000010fb17254 Aquafadas Viewer Installer + 8788
16 ??? 0x0000000000000001 0x0 + 1

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib
0x00007fff900c5866 __pthread_kill + 10
1 libsystem_pthread.dylib
0x00007fff904c235c pthread_kill + 92
2 libsystem_c.dylib
0x00007fff994e9b1a abort + 125
3 libc++abi.dylib
0x00007fff93ec7f31 abort_message + 257
4 libc++abi.dylib
0x00007fff93eed952 default_terminate_handler() + 264
5 libobjc.A.dylib
0x00007fff928bb30d _objc_terminate() + 103
6 libc++abi.dylib
0x00007fff93eeb1d1 std::__terminate(void (*)()) + 8
7 libc++abi.dylib
0x00007fff93eeac5b __cxa_throw + 124
8 libobjc.A.dylib
0x00007fff928bafa1 objc_exception_throw + 343
9 com.apple.CoreFoundation
0x00007fff90c1810c +[NSException raise:format:] + 204
10 com.apple.Foundation
0x00007fff905b8e70 -[NSString stringByReplacingCharactersInRange:withString:] + 85
11 com.aquafadas.myKioskInstaller
0x000000010fb5b0cb 0x10fb15000 + 286923
12 com.aquafadas.myKioskInstaller
0x000000010fb5ab85 0x10fb15000 + 285573
13 com.aquafadas.myKioskInstaller
0x000000010fb59558 0x10fb15000 + 279896
14 com.aquafadas.myKioskInstaller
0x000000010fb98f73 0x10fb15000 + 540531
15 com.apple.CoreFoundation
0x00007fff90b38309 -[NSSet makeObjectsPerformSelector:] + 201
16 com.apple.AppKit
0x00007fff958b5afd -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1157
17 com.apple.AppKit
0x00007fff958aa5ce loadNib + 327
18 com.apple.AppKit
0x00007fff958a9d15 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 713
19 com.apple.AppKit
0x00007fff958a995c -[NSBundle(NSNibLoading) loadNibNamed:owner:topLevelObjects:] + 197
20 com.apple.AppKit
0x00007fff958a974b +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 357
21 com.apple.AppKit
0x00007fff958a5597 NSApplicationMain + 448
22 com.aquafadas.myKioskInstaller
0x000000010fb17254 0x10fb15000 + 8788

Thread 1:
0 libsystem_kernel.dylib
0x00007fff900c5e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x00007fff904c2f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib
0x00007fff904c5fb9 start_wqthread + 13

Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib
0x00007fff900c6662 kevent64 + 10
1 libdispatch.dylib
0x00007fff9284b421 _dispatch_mgr_invoke + 239
2 libdispatch.dylib
0x00007fff9284b136 _dispatch_mgr_thread + 52

Thread 3:
0 libsystem_kernel.dylib
0x00007fff900c5e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x00007fff904c2f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib
0x00007fff904c5fb9 start_wqthread + 13

Thread 4:
0 libsystem_kernel.dylib
0x00007fff900c5e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x00007fff904c2f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib
0x00007fff904c5fb9 start_wqthread + 13

Thread 5:
0 libsystem_kernel.dylib
0x00007fff900c5e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x00007fff904c2f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib
0x00007fff904c5fb9 start_wqthread + 13

Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x00007fff7e4f3310 rcx: 0x00007fff500e8c58 rdx: 0x0000000000000000
rdi: 0x0000000000000707 rsi: 0x0000000000000006 rbp: 0x00007fff500e8c80 rsp: 0x00007fff500e8c58
r8: 0x00007fff93eee959 r9: 0x00007fff995118d0 r10: 0x0000000008000000 r11: 0x0000000000000206
r12: 0x00007fff500e8de0 r13: 0x0000600000124798 r14: 0x0000000000000006 r15: 0x00007fff500e8cc0
rip: 0x00007fff900c5866 rfl: 0x0000000000000206 cr2: 0x00007fff994e9a9d

Logical CPU: 0
Error Code: 0x02000148
Trap Number: 133


Binary Images:
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0x10fc23000 - 0x10fc41fff +org.andymatuschak.Sparkle (1.5 Beta [git] - 1.5) <70898F9C-C011-3AB1-9C11-B5AAA3918534> /mia/Aquafadas Viewer Installer.app/Contents/Frameworks/Sparkle.framework/Versions/A/Sparkle
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0x7fff98d09000 - 0x7fff98d16ff4 com.apple.Librarian (1.2 - 1) <F1A2744D-8536-32C7-8218-9972C6300DAE> /System/Library/PrivateFrameworks/Librarian.framework/Versions/A/Librarian
0x7fff98d2c000 - 0x7fff98f74ff7 com.apple.CoreData (107 - 481.3) <E78734AA-E3D0-33CB-A014-620BBCAB2E96> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x7fff98f75000 - 0x7fff992abfff com.apple.MediaToolbox (1.0 - 1273.54) <CB6F6690-D44C-30B5-93AB-CAB198D51884> /System/Library/Frameworks/MediaToolbox.framework/Versions/A/MediaToolbox
0x7fff99304000 - 0x7fff99311ff7 libxar.1.dylib (202) <5572AA71-E98D-3FE1-9402-BB4A84E0E71E> /usr/lib/libxar.1.dylib
0x7fff99312000 - 0x7fff99393fff com.apple.CoreSymbolication (3.0.1 - 141.0.5) <20E484C4-9F0E-3DF6-BB27-D509859FF57A> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSymbolication
0x7fff99394000 - 0x7fff99394ffd libOpenScriptingUtil.dylib (157) <19F0E769-0989-3062-9AFB-8976E90E9759> /usr/lib/libOpenScriptingUtil.dylib
0x7fff9940a000 - 0x7fff99421ffa libAVFAudio.dylib (32.2) <52DA516B-DE79-322C-9E1B-2658019289D7> /System/Library/Frameworks/AVFoundation.framework/Versions/A/Resources/libAVFAudio.dylib
0x7fff99422000 - 0x7fff99425ffc com.apple.IOSurface (91.1 - 91.1) <D00EEB0C-8AA8-3986-90C1-C97B2486E8FA> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x7fff9948d000 - 0x7fff99516ff7 libsystem_c.dylib (997.90.3) <6FD3A400-4BB2-3B95-B90C-BE6E9D0D78FA> /usr/lib/system/libsystem_c.dylib
0x7fff99517000 - 0x7fff995a0fff com.apple.ColorSync (4.9.0 - 4.9.0) <B756B908-9AD1-3F5D-83F9-7A0B068387D2> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
0x7fff995a1000 - 0x7fff995a4fff com.apple.AppleSystemInfo (3.0 - 3.0) <61FE171D-3D88-313F-A832-280AEC8F4AB7> /System/Library/PrivateFrameworks/AppleSystemInfo.framework/Versions/A/AppleSystemInfo
0x7fff995a5000 - 0x7fff995b0ff7 com.apple.NetAuth (5.0 - 5.0) <C811E662-9EC3-3B74-808A-A75D624F326B> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
0x7fff995bb000 - 0x7fff995e2ff7 libsystem_network.dylib (241.3) <8B1E1F1D-A5CC-3BAE-8B1E-ABC84337A364> /usr/lib/system/libsystem_network.dylib
0x7fff996c6000 - 0x7fff996f5ff7 com.apple.CoreAVCHD (5.7.0 - 5700.4.3) <404369C0-ED9F-3010-8D2F-BC55285F7808> /System/Library/PrivateFrameworks/CoreAVCHD.framework/Versions/A/CoreAVCHD
0x7fff996fa000 - 0x7fff997c4ff7 com.apple.LaunchServices (572.28 - 572.28) <FC72C089-A069-3374-B80A-E041AF149F24> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
0x7fff99874000 - 0x7fff99898fff libxpc.dylib (300.90.2) <AB40CD57-F454-3FD4-B415-63B3C0D5C624> /usr/lib/system/libxpc.dylib
0x7fff99899000 - 0x7fff999dafff com.apple.QTKit (7.7.3 - 2826.24) <08E58C71-D16C-3357-989C-780A08994B27> /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
0x7fff999db000 - 0x7fff999ddff3 libsystem_configuration.dylib (596.15) <4998CB6A-9D54-390A-9F57-5D1AC53C135C> /usr/lib/system/libsystem_configuration.dylib
0x7fff999e4000 - 0x7fff99a13fff com.apple.DebugSymbols (106 - 106) <E1BDED08-523A-36F4-B2DA-9D5C712F0AC7> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbols
0x7fff99a14000 - 0x7fff99a15fff libsystem_sandbox.dylib (278.11.1) <0D0B13EA-6B7A-3AC8-BE60-B548543BEB77> /usr/lib/system/libsystem_sandbox.dylib
0x7fff99a16000 - 0x7fff99a19ff7 libdyld.dylib (239.4) <7C9EC3B7-DDE3-33FF-953F-4067C743951D> /usr/lib/system/libdyld.dylib
0x7fff99a1a000 - 0x7fff99a1dfff com.apple.TCC (1.0 - 1) <32A075D9-47FD-3E71-95BC-BFB0D583F41C> /System/Library/PrivateFrameworks/TCC.framework/Versions/A/TCC
0x7fff99a1e000 - 0x7fff99a39ff7 libCRFSuite.dylib (34) <FFAE75FA-C54E-398B-AA97-18164CD9789D> /usr/lib/libCRFSuite.dylib
0x7fff99a49000 - 0x7fff99a53ff7 com.apple.bsd.ServiceManagement (2.0 - 2.0) <2D27B498-BB9C-3D88-B05A-76908A8A26F3> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManagement
0x7fff99c90000 - 0x7fff99d7efff libJP2.dylib (1044) <BE5FF765-5ECE-38B5-BF5D-BE806F5CAD18> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x7fff99fca000 - 0x7fff9a2b4fff com.apple.CoreServices.CarbonCore (1077.17 - 1077.17) <3A2E92FD-DEE2-3D45-9619-11500801A61C> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
0x7fff9a2b5000 - 0x7fff9a2bffff libcommonCrypto.dylib (60049) <8C4F0CA0-389C-3EDC-B155-E62DD2187E1D> /usr/lib/system/libcommonCrypto.dylib
0x7fff9a2c0000 - 0x7fff9a2dbff7 libPng.dylib (1044) <151BA92C-6E7C-3B69-8024-FDD1E2C89DD3> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
0x7fff9a2dc000 - 0x7fff9a70fffb com.apple.vision.FaceCore (3.0.0 - 3.0.0) <F42BFC9C-0B16-35EF-9A07-91B7FDAB7FC5> /System/Library/PrivateFrameworks/FaceCore.framework/Versions/A/FaceCore
0x7fff9a72f000 - 0x7fff9a730ff7 libDiagnosticMessagesClient.dylib (100) <4CDB0F7B-C0AF-3424-BC39-495696F0DB1E> /usr/lib/libDiagnosticMessagesClient.dylib
0x7fff9a731000 - 0x7fff9a76fff7 libGLImage.dylib (9.6.1) <5E02B38C-9F36-39BE-8746-724F0D8BBFC0> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
0x7fff9a770000 - 0x7fff9a7c9fff libTIFF.dylib (1044) <FBC5800B-7F34-3755-A44E-7B37B3E0B32E> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x7fff9a7ca000 - 0x7fff9a7ccfff com.apple.SecCodeWrapper (3.0 - 1) <DE7CA981-2B8B-34AC-845D-06D5C8F10441> /System/Library/PrivateFrameworks/SecCodeWrapper.framework/Versions/A/SecCodeWrapper
0x7fff9a7da000 - 0x7fff9a7dbfff liblangid.dylib (117) <9546E641-F730-3AB0-B3CD-E0E2FDD173D9> /usr/lib/liblangid.dylib
0x7fff9a7dc000 - 0x7fff9a82dff7 com.apple.audio.CoreAudio (4.2.1 - 4.2.1) <BE13E840-FB45-3BC2-BCF5-031629754FD5> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x7fff9a82e000 - 0x7fff9a839fff libGL.dylib (9.6.1) <4B65BF9F-F34A-3CD1-94E8-DB26DAA0A59D> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x7fff9ab9f000 - 0x7fff9ac2bff7 com.apple.ink.framework (10.9 - 207) <8A50B893-AD03-3826-8555-A54FEAF08F47> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
0x7fff9ac38000 - 0x7fff9ac7aff7 libauto.dylib (185.5) <F45C36E8-B606-3886-B5B1-B6745E757CA8> /usr/lib/libauto.dylib
0x7fff9ac7b000 - 0x7fff9ac7dfff com.apple.Mangrove (1.0 - 1) <72F5CBC7-4E78-374E-98EA-C3700136904E> /System/Library/PrivateFrameworks/Mangrove.framework/Versions/A/Mangrove
0x7fff9ac7e000 - 0x7fff9ad6dfff libFontParser.dylib (111.1) <835A8253-6AB9-3AAB-9CBF-171440DEC486> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontParser.dylib
0x7fff9ad6e000 - 0x7fff9ada7ff7 com.apple.QD (3.50 - 298) <C1F20764-DEF0-34CF-B3AB-AB5480D64E66> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
0x7fff9ada8000 - 0x7fff9add8fff com.apple.IconServices (25 - 25.17) <4751127E-FBD5-3ED5-8510-08D4E4166EFE> /System/Library/PrivateFrameworks/IconServices.framework/Versions/A/IconServices
0x7fff9ade2000 - 0x7fff9ae4efff com.apple.framework.IOKit (2.0.1 - 907.100.13) <057FDBA3-56D6-3903-8C0B-849214BF1985> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x7fff9ae81000 - 0x7fff9ae81fff com.apple.quartzframework (1.5 - 1.5) <3B2A72DB-39FC-3C5B-98BE-605F37777F37> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
0x7fff9b33d000 - 0x7fff9b33dfff com.apple.ApplicationServices (48 - 48) <3E3F01A8-314D-378F-835E-9CC4F8820031> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
0x7fff9b33e000 - 0x7fff9b33fff7 com.apple.print.framework.Print (9.0 - 260) <EE00FAE1-DA03-3EC2-8571-562518C46994> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 1
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 181
thread_create: 1
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=206.3M resident=132.6M(64%) swapped_out_or_unallocated=73.7M(36%)
Writable regions: Total=63.9M written=2216K(3%) resident=3724K(6%) swapped_out=0K(0%) unallocated=60.2M(94%)

REGION TYPE VIRTUAL
=========== =======
CG image 12K
CG raster data 12K
CG shared images 140K
CoreAnimation 752K
Foundation 4K
Image IO 184K
Kernel Alloc Once 8K
MALLOC 52.4M
MALLOC (admin) 32K
Memory Tag 251 36K
STACK GUARD 56.0M
Stack 10.1M
VM_ALLOCATE 428K
__DATA 26.4M
__IMAGE 528K
__LINKEDIT 66.3M
__TEXT 140.0M
__UNICODE 544K
mapped file 50.9M
shared memory 4K
=========== =======
TOTAL 404.8M

Model: iMac12,2, BootROM IM121.0047.B1F, 4 processors, Intel Core i5, 2.7 GHz, 16 GB, SMC 1.72f1
Graphics: AMD Radeon HD 6770M, AMD Radeon HD 6770M, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x0000, -
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x0000, -
Memory Module: BANK 0/DIMM1, 4 GB, DDR3, 1333 MHz, 0x0000, -
Memory Module: BANK 1/DIMM1, 4 GB, DDR3, 1333 MHz, 0x0000, -
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.74.0-P2P
Bluetooth: Version 4.2.7f3 14616, 3 services, 23 devices, 1 incoming serial ports
Network Service: Ethernet 1, Ethernet, en0
Serial ATA Device: ST31000528AS, 1 TB
Serial ATA Device: OPTIARC DVD RW AD-5680H
USB Device: Hub
USB Device: Apple Optical USB Mouse
USB Device: Ext HDD 1021
USB Device: Internal Memory Card Reader
USB Device: IR Receiver
USB Device: Hub
USB Device: Keyboard Hub
USB Device: Apple Keyboard
USB Device: BRCM2046 Hub
USB Device: Bluetooth USB Host Controller
USB Device: FaceTime HD Camera (Built-in)
Thunderbolt Bus: iMac, Apple Inc., 22.1
0
Under review
Col 2 years ago in Content Creation / Aquafadas Viewer iOS • updated 2 years ago 3

Hiya


Will you be releasing an 'Aquafadas Viewer' App for the new Apple TV when the App Store is launched?


It would be really great to be able to play and test my apps on the big screen and see if they would work for the Apple TV. I know a lot of apps will not work or be suitable for Apple TV, but I feel that with a few design changes here and there, my apps could work very well on the big screen.


I look forward to your reply

Many thanks

Col

0
Under review
flyte44 2 years ago in Content Creation / Aquafadas Viewer iOS • updated by Hicham Tarhini 2 years ago 1
I have tried different formats, but the video I enter and drop in always runs very choppy despite it running fine in quicktime and VLC. This is PulpMotion Advanced. PLEASE help.
0

bonjour suite a votre mail de ce jour 16:24 avec j'ai re- télécharger la version www.aquafadas.eu/software/BannerZestPro3.1.5.dmg avec mon numéro de série - impossible encore de réaliser une diaporama cette fois il n'y a aucune thématique

voir image en pièce jointe

merci de votre retour sandrine -

0
Searching answer
Kyoshi Santos 1 year ago in Content Creation / Aquafadas Viewer iOS • updated by Benjamin Röbig 6 months ago 6

Hi guys!
Suddenly, my project in aquafadas viewer doesn't work, only black background appears, this happened after I export the project in .dpe, but I don't know if this is related.

I tried create a new project with same archive, but the error continued.

Anyone know why this happens?




Thanks!

0
Under review
Jorge Santos 2 years ago in Content Creation / Aquafadas Viewer iOS • updated by Manu Brossard 2 years ago 3
Hi,

i make the last update of the viewer v3.6 in my iPad.
Now crash lot of times.
Any ideas?
0
Under review
Xavier 1 year ago in Content Creation / Aquafadas Viewer iOS • updated 1 year ago 2

Hi,


I have to update Viewer for an iPad on iOS 6.1.3, and It seems to be that the last version available for my iOS is Viewer 3.6.1.

When I want to launch it, I can see that screen (reduce view) and it crashed systematically.



Is there any possibility to download and old version?


Thanks,


Xavier

0
Answered
Col 2 years ago in Content Creation / Aquafadas Viewer iOS • updated by Jerome [Aquafadas] 2 years ago 3

Hi there

I see that there have been a few software updates recently, with what looks like lots of bug fixes, this is great news.

However, I do not see the update in the Viewer for iOS App. I know I can use the Simulator, but this is not a realistic representation of what actually happens on devices.

When do you think the Viewer App update will be available to test these new bug fixes?

Thanks

Col

0
Fixed
Adam Niewiadomski 2 years ago in Content Creation / Aquafadas Viewer iOS • updated by debee rommel 2 years ago 6
Hi,
I have problems with sending ZAVE file to the client for review. I do it just like it is presented in webinar (I used to do in that way for over 2 years and there were no problems). Below is the link to the ZAVE file (placed on Dropbox) which can not be opened by the Aquafadas Viewer on my clients iPad:

mykiosk://www.dropbox.com/s/04x4d43ul91idth/Rainbow_Instrukcja2.zave?dl=1

When my client want to open that link on his iPad clicking on that directly in the email, the Aquafadas Viewer show information "Unable to decompress the file". Below is the link to the Viewer screen with that info:



Could anyone try to open that link with that zave file on your iPad and check if it starts to download?

Best Regards

Adam Niewiadomski
Project Manager

Alidea Publishing House
Nowogrodzka Street 31
00-511 Warsaw
Poland
www.alidea.pl/en

Answer
anonymous 2 years ago
Hi Adam,

You are correct. It seems that the Dropbox method is no longer working.
I ran a few tests to find out what still might work.
As a disclaimer, we do say that Dropbox is OK for testing, but should never be used to host your actual ZAVE, for this exact reason. We have no affiliation with Dropbox and cannot ensure this method will always work.

You should also note that since we updated the viewer from MyKiosk to the Aquafadas Viewer, you can also use this:
aqviewer:// instead of my kiosk://

You can still use a url from a ZAVE hosted in your public folder. These files automatically download, so there is no need to switch a 0 for a 1. You just need to copy the public link:
https://dl.dropboxusercontent.com/u/2417992/Rainbow_Instrukcja2.zave



We will continue to monitor this.
Thanks for pointing this out!

-Rob