Announcement:

Hello and welcome to Aquafadas Answers, the community forum for our digital publishing tools. Here you’ll find answers to common questions about our platform and software, as well as inspiration from fellow designers and developers.

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By Matthieu Kopp
CTO
@aquaticmatt
0
Fixed

AppFactory iOS update won't load error (-8993) late file extension is not compatible

Charley Allen 2 years ago in Content Publication / AppFactory // Next Gen App • updated by Hicham Tarhini 2 years ago 3
After hours of downloading iOS update 3.6.1 won't load and gives "error (-8993) late file extension is not compatible. Contact support". Using Yosemite 10.10 with all of the latest updates and InDesign CS6.
0
Completed

How to Publish Your eBook to the Apple iBookstore

With over 130 million downloads worldwide, the Apple iBooks app is the e-reading app of choice for most iOS device users—a massive market no writer can afford to ignore. So how hard is it to publish to iBooks? (Answer: not hard at all!) 
Continue reading...

0
Answered

Next Gen App template

Adams 2 years ago in Content Publication / AppFactory // Next Gen App • updated by Arnaud Rossi (Head of Support) 4 weeks ago 3

In new app AppFactory iOS 4.2.2: "In order to provide the best tools for our customers, we’ve just release the Next Gen App for everyone". My ceryficat does "not fit". Why? Everyone?

0
Fixed

IOS downloads not showing

Armando 3 years ago in Content Publication / AppFactory // Next Gen App • updated by Manu Brossard 3 years ago 12
Hi. We have connected our app and our first issue to Google Analytics. We have checked the Google analytics button on the App Factory and put the Google Analytics ID on the Zave but we have seen that only register Android downloads (for IOS we only see "Action" and "Open link" event).
Do you know what that can be happening? Even we have noted that the App Statistics on Cloud Connect does not count the downloads since the past 24.
Thanks
Armando


0
Answered

How to submit/upload both retina and standard definition apps to Apple App Store using AVE Reader?

Hi,


I have finished building my app and have generated out ZAVE files for both Retina and Standard Definition devices. I am using the standard AVE Reader template.


I am working through the publishing process and haven't found where you have the option to upload or submit the two different resolution versions. Is this done in Appfactory or is it done in iTunes Connect


Could someone please direct me to where I can do this?


Thank you

Denny

0
Answered

Error: Invalid Identity

Giorgio 3 years ago in Content Publication / AppFactory // Next Gen App • updated by anonymous 3 years ago 7
On AppFactory iOS when i click "Tools" > "Generate Aquafadas Viewer" > "Export ipa" the software show an error: "Error: Invalid Identity".
I would like to know the reason of this message.
Thanks
0
Answered

Exporting IPA for Distribution

Hi,


I'm trying to export a final .ipa for Distribution for submission to the App Store but I'm unable to Save the .ipa because the Certificate dropdown is blank (I can export for Release just fine).



When I try to continue, the ff. error appears:



The Profiles and Certificates were generated by the client themselves and were only sent to me.


Can someone please help me troubleshoot this? I need to submit the app this week and can't figure this out.


Hoping for your fast response, thank you!

0
Answered

problem when exporting the app to ios simulator

Miguelaxon 3 years ago in Content Publication / AppFactory // Next Gen App • updated by Manu Brossard 1 year ago 4
Hello, When I export the app ios Simulator gives me this error.

I checked the URL Zave is correct. has the added zavem, but  the exporting does not work.

It is a monoapp and I'm using version 3.5 of the ios AppFactory, I have also tried using an earlier version, 3.4.3 and if I give "unkown error".

You can help me, thanks
0
Declined

Elegant Kiosk - Website

David 2 years ago in Content Publication / AppFactory // Next Gen App • updated by Arnaud Rossi (Head of Support) 4 weeks ago 4
Hello,

I received a rejection notice from Apple last night stating that our app (an Elegant Kiosk) could not be accepted due to non-apple subscription details and links to other app stores being accessible via the app as the website is opened in the app when the logo in the top bar is tapped.

Is there a way to disable this so that the website doesn't open?

Thanks,
David