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By Matthieu Kopp

Where can I fine the Jivaro App

ramosfr59 2 years ago in Content Creation / ComicComposer • updated by Arnaud Rossi (Head of Support) 4 weeks ago 1

I was looking for the Jivaro comicbook reader. the Web says the it is here but, after searching for a while I am unable to find it. Any help would be appreciated. Thank You.


Only five pages uploaded

Tecnologia YesWeTap 3 years ago in Content Creation / Cloud Authoring • updated by Arnaud Rossi (Head of Support) 4 weeks ago 6
I've uploaded a new issue using  batch processing as every month but, when I go to Cloud Authoring to enrich it, I only see 5 pages. Is there anything else we have to do now since your site has changed.

We need the issue online today.
Thanks in advance.

Next Generation Viewer

A Great feature, indeed!
But with some issues.
- Sublayout enrichment - No Scroll

Navigation mode disable don't works. Swipe always. I'm right?

Thank you
Not a bug

video enrichment with an url and android compatibility

nath 2 years ago in Content Creation / Aquafadas Viewer Android • updated by Arnaud Rossi (Head of Support) 4 weeks ago 6
I have integrated a video .MP4 (with an url given by the customer and hosted at It works on the ipad viewer but not on android. Thank you for your help.

Motion Composer will not update responds with update not digitally signed.

py2k 2 years ago in Content Creation • updated by Arnaud Rossi (Head of Support) 4 weeks ago 1
As above

Having 2 flurry analytics (Android and iOS)

Roberto J. Onaindia 3 years ago in Content Creation / InDesign Authoring • updated by Manu Brossard 3 years ago 2
Can both being used in the AVE> Analytic. (separated by a comma, space, point) ???

Urgent - Bug chargement Pulpmotion

Audrey Ferrand 3 years ago in Distribution & Marketing • updated by Arnaud Rossi (Head of Support) 4 weeks ago 2
Bonjour, je rencontre un problème pour télécharger l'application pulpmotion. L'application est systématiquement signalée comme endommagée et ne s'ouvre donc pas. J ai retéléchargé plusieurs fois comme recommandé dans d'anciens posts mais rien n y fait. Je dois utiliser l'application cet après midi et ai donc vraiment besoin de votre aide très rapidement. Un grand merci.
Bonne journée


Multilingual issue

Hélène Hofbauer 3 years ago in Content Creation / InDesign Authoring • updated by Manu Brossard 1 year ago 5
Is it possible to upload a zave in French and one in English (for the same issue) and get the correct document loaded based on device settings ? (as the retina/non retina process)

Read Aloud is now Premium Enrichment?

Col 3 years ago in Content Creation / InDesign Authoring • updated by Arnaud Rossi (Head of Support) 4 weeks ago 4
I have been using v3.4 & v3.5.2 of the tools and the Read Aloud enrichment works fine as one of the free premium enrichments. However, I have just installed the new v3.5.5 of the tools in a newly downloaded InDesign CC (2014) and the Read Aloud Enrichment has now moved to the Premium area of the enrichments and has a 'buy now' basket next to it.

Please can you explain what is going on and why it is not where it should be?

Many thanks

Quelques questions concernant AppFactory Android

Hubert 2 years ago • updated by Jerome [Aquafadas] 2 years ago 6
certains points à renseigner dans l'interface sont complètement obscurs pour moi et je ne trouve pas de documentation récente. Pourriez-vous m'éclairer sur :

1/ La fonction "Se souvenir de moi"

2/ L'adresse de la page internet pour créer un compte.
J'imagine que si le compte est géré par Aquafadas, on la laisse vierge. On ne renseigne ce champ que lorsque l'on a "la main" sur la BDD ?
Par contre, je ne m'explique pas de ne rien trouver pour récupérer son mot de passe Aquafadas?! Je vois bien un champ "Mot de passe perdu" avec une url à renseigner encore une fois mais je ne retrouve pas la fonctionnalité dans l'apk généré.

3/ La fonction "Clippings"
A quoi sert-elle ? Permet-elle de visualiser les captures réalisées au sein des différentes publications?

4/ Les dimensions de la cover me paraissent fausses.
Ce ne serait pas plutôt 384 px x 512 px ?

5/ Design de l'interface
L'ancien kiosque de mon client ressemblait aux captures visibles dans le carousel (celui visible au lancement de l'application AppFactory). Celui que je génère aujourd'hui ne ressemble plus du tout à ça. C'est lié à ma version d'Android j'imagine ? Le mien semble inspiré de material design avec des onglets sur le côté.