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Hello and welcome to Aquafadas Answers, the community forum for our digital publishing tools. Here you’ll find answers to common questions about our platform and software, as well as inspiration from fellow designers and developers.

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By Matthieu Kopp
CTO
@aquaticmatt
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Answered
Armando 3 years ago in Content Creation / InDesign Authoring • updated by Manu Brossard 3 years ago 5
Hi Rob and Manu. I'm Armando from Inedit Panamá. We have a possible client (a hotel) that he want an app to connect directly with Tripadvisor. He wants that her clients can send his opinions about the hotel directly from the app and that will show on the tripadvisor website. Is that possible? Thanks
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Fixed

We have major problems to set push notifications in Cloud Connect . If the server is OK ? URGENT!!!!

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Answered
Mike Lohrman 3 years ago in Content Publication / Cloud Connect • updated by anonymous 3 years ago 3
I have some questions about the App Statistics in the Cloud Connect portal. 

- Why does it only show stats for 15 day periods? It would be nice to be able to select a start and end date.

- Detailed CSV Export - On our newest app, the CSV file shows 645 total entries, 383 google play and 263 iOS. But the Devices(Since The Start) pie chart shows 56% iPhone, 27% iPad and 16% Android. That doesn't seem to match up with the CSV, what's going on there? Does the CSV show ZAVE downloads and not APP downloads?

- "Downloads in Period" and "Unique customers since the start", are these app downloads?

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Answered
David Johnson 2 years ago in Distribution & Marketing • updated by Jerome [Aquafadas] 2 years ago 4
I may have set up my product as paid instead of free. Apple says it is trying to charge for the app and again for the content. I can't figure out how to get back in and edit the product. I'm using the Remote Reader Universal App. Can you advise?

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Answered
David Johnson 2 years ago in Content Publication • updated by Hicham Tarhini 2 years ago 5

My app is live and I'm trying to update the Zave file, which is hosted on my server. I uploaded the new Zave to the server but when I launch the app it doesn't notify me of the update. Push notifications is on. Is there another step in the update process that I missed?

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Fixed
JayT 2 years ago in Content Creation • updated by Jerome [Aquafadas] 2 years ago 3
We have not been successful in publishing our Bannerzest animation to our web server using ftp. We have successfully FTP'd this animation to the same server in the past multiple times using the same settings. (We are using the same ftp settings that we used successfully in version 1.6.8 in 2014 but nothing is being uploaded to the server now.)

We get a message from Bannerzest that the files were successfully uploaded and "view page now" but this produces a browser error "page now found" using Safari browser on Mac running OS X 10.10.5. TestPage.html does not open. We checked the server and know that there are no files on the server.
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Hi


in android, characters are appearing to divide words.

letter is replacing the word script division

in a few words, not all


I hope to have news for you soon

thanks


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Under review
Salvador L. de Azua 2 years ago in Content Creation / InDesign Authoring • updated 1 year ago 2
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Under review
Xavier 2 years ago in Content Creation / Aquafadas Viewer iOS • updated 2 years ago 2

Hi,


I have to update Viewer for an iPad on iOS 6.1.3, and It seems to be that the last version available for my iOS is Viewer 3.6.1.

When I want to launch it, I can see that screen (reduce view) and it crashed systematically.



Is there any possibility to download and old version?


Thanks,


Xavier

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Not a bug
Communication GTPS (GTPS-COM) 2 years ago in Content Creation / InDesign Authoring • updated by Edward paul 4 months ago 5

Hi, My inDesign CS6 under Mac OS X El Capitan is crashing all the time. I uninstalled Aquafadas authoring tools, and it's now working, but I need to complete a project, so what can I do to make these tools works properly?

Thanks in advance.