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By Matthieu Kopp
CTO
@aquaticmatt
0
Answered

Black background in AVEMAG

Kyoshi Santos 2 years ago in Content Creation / Aquafadas Viewer iOS • updated by Arnaud Rossi (Head of Support) 2 months ago 7

Hi guys!
Suddenly, my project in aquafadas viewer doesn't work, only black background appears, this happened after I export the project in .dpe, but I don't know if this is related.

I tried create a new project with same archive, but the error continued.

Anyone know why this happens?




Thanks!

0
Answered

Exporting to Device via AppFactory iOS

Hi,


I'm testing exporting the app for Release as well as for Distribution (using the Remote Reader template).


I've successfully exported the .IPA for Release and have also successfully tested this .IPA on my iPad.


But when I try to export the .IPA for Distribution, it does not detect the necessary Certificate needed to save the .IPA file correctly.


I would just like to know if this has anything to do with any of the settings on Cloud Connect. If I'm ready to export the .IPA for Distribution, do I need to uncheck "Test" for my Title and the Issue? Or does this not have any effect on that at all and exporting it should still work despite "Test" being checked?


I hope someone can enlighten me on this.


Thank you!

0
Answered

Issue with search function/alignment. I have some AVEPDFdocuments that I am having issues with. If I click on "Generate EPUB in images" the search function stops working but if I turn it off I have many, many alignment issues. Please Help!!

Jinne1 2 years ago in Content Creation / InDesign Authoring • updated by Arnaud Rossi (Head of Support) 2 months ago 5
What the title says. Our books have a ton of text inside a ton of speech bubbles so the alignment issue becomes very apparent. We are looking to have the search function so I would have to have "Generate EPUB in images" off but it creates a ton of alignment issues.
0
Declined

Where can I fine the Jivaro App

ramosfr59 2 years ago in Content Creation / ComicComposer • updated by Arnaud Rossi (Head of Support) 2 months ago 1

I was looking for the Jivaro comicbook reader. the Web says the it is here but, after searching for a while I am unable to find it. Any help would be appreciated. Thank You.

0
Answered

Only five pages uploaded

Tecnologia YesWeTap 3 years ago in Content Creation / Cloud Authoring • updated by Arnaud Rossi (Head of Support) 2 months ago 6
I've uploaded a new issue using  batch processing as every month but, when I go to Cloud Authoring to enrich it, I only see 5 pages. Is there anything else we have to do now since your site has changed.

We need the issue online today.
Thanks in advance.
0
Answered

Next Generation Viewer

Sotnas Design Lda 3 years ago in Content Creation / InDesign Authoring • updated by Cédric Malet 3 years ago 6
A Great feature, indeed!
But with some issues.
- Sublayout enrichment - No Scroll



Navigation mode disable don't works. Swipe always. I'm right?

Thank you
0
Not a bug

video enrichment with an url and android compatibility

nath 2 years ago in Content Creation / Aquafadas Viewer Android • updated by Arnaud Rossi (Head of Support) 2 months ago 6
Hello,
I have integrated a video .MP4 (with an url given by the customer and hosted at buto.tv/. It works on the ipad viewer but not on android. Thank you for your help.
0
Answered

Motion Composer will not update responds with update not digitally signed.

py2k 3 years ago in Content Creation • updated by Arnaud Rossi (Head of Support) 2 months ago 1
As above
0
Answered

Having 2 flurry analytics (Android and iOS)

Roberto J. Onaindia 3 years ago in Content Creation / InDesign Authoring • updated by Manu Brossard 3 years ago 2
Can both being used in the AVE> Analytic. (separated by a comma, space, point) ???
0
Fixed

Urgent - Bug chargement Pulpmotion

Audrey Ferrand 3 years ago in Distribution & Marketing • updated by Arnaud Rossi (Head of Support) 2 months ago 2
Bonjour, je rencontre un problème pour télécharger l'application pulpmotion. L'application est systématiquement signalée comme endommagée et ne s'ouvre donc pas. J ai retéléchargé plusieurs fois comme recommandé dans d'anciens posts mais rien n y fait. Je dois utiliser l'application cet après midi et ai donc vraiment besoin de votre aide très rapidement. Un grand merci.
Bonne journée

Audrey