Hi - I reported this previously but have had no response, since el capitan came out I have been unable to save any changes or create and save any new presentations. can you please advise when this bug will be fixed - the options are there and not greyed out but nothing happens when I choose them therefore the software is rendered useless. I tried using the submit bug/support function within the app but this also failed. Please help!
Following installation of the new version 3.6.1 to avoid the 'cannot save in el Capitan' bug, the application no longer allows me to insert video files. I have tried mp4, m4v and mov clips, I have tried longer clips, shorter clips and have tried to check it is not an issue with the file size/format/durations but all of them just don't insert and the application displays a message 'Setting up Media 1/1 for insertion...' but the task never completes.
Having waited over 4 months for the bug fix to allow saving of files so a quick turnaround for this would be great - this was not a cheap product to purchase and I have been unable to use if for quite some time now so any support is much appreciated.
Hi, Love using Pulpmotion Advance 3.5 on my iMac 10.9.5, My canvas size is 1920 x 1080 HD. When I add a video to my timeline, it looks DISTORTED like if it was 4:3 ratio. How should I export my Quicktime movie, what settings or dimensions, so that it appears NORMAL in Pulpmotion? Because I want to maintain the HD quality of my video.
I am getting an error message when updating PulpMotion 3.5 to 3.6.1. The error message is update is improperly signed. If I downloaded the latest trial version would it recognize my current license?
IntelleQuest Education Company
El Capitan users (Mac OS 10.11.x) reported that Apple Photo library was missing in PulpMotion Media Manager.
This is indeed a known issue. Apple provides a framework in order to let us access users Photo library. Unfortunately, it only works with 64 bits applications.
Process to updating application requires a large rewriting of source code.
In the meantime, to overcome the problem you may apply the following workaround : export the images you want to use to any folder, then drag it in PulpMotion Media Manager.
Customer support service by UserEcho