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+8
Not a bug

unable to save or save as using v 3.5 Pulp Motion Advanced with El Capitan

Jeni Fallone 2 years ago in PulpMotion • updated by Arnaud Rossi (Head of Support) 3 weeks ago 39

Hi - I reported this previously but have had no response, since el capitan came out I have been unable to save any changes or create and save any new presentations. can you please advise when this bug will be fixed - the options are there and not greyed out but nothing happens when I choose them therefore the software is rendered useless. I tried using the submit bug/support function within the app but this also failed. Please help!

+2
Not a bug

Unable to add video clips using pulp motion 3.6.1

Jeni Fallone 2 years ago in PulpMotion • updated 3 weeks ago 8

Following installation of the new version 3.6.1 to avoid the 'cannot save in el Capitan' bug, the application no longer allows me to insert video files. I have tried mp4, m4v and mov clips, I have tried longer clips, shorter clips and have tried to check it is not an issue with the file size/format/durations but all of them just don't insert and the application displays a message 'Setting up Media 1/1 for insertion...' but the task never completes.


Having waited over 4 months for the bug fix to allow saving of files so a quick turnaround for this would be great - this was not a cheap product to purchase and I have been unable to use if for quite some time now so any support is much appreciated.


thanks

Jeni

0
Completed

QUAND IL YA UNE MISE A JOUR DE PULPMOTION ADVANCED?

Agostino Monti 3 months ago in PulpMotion • updated by Katherine (Support Tech) 3 weeks ago 12
0
Declined

Is there such a thing as version 3.6.0? I am using 3.5

gapos 6 months ago in PulpMotion • updated by Arnaud Rossi (Head of Support) 2 weeks ago 1

Is there such a thing as version 3.6.0? I am using 3.5 with MacOSX 10.9.5 (yes I know its old, but works great) but it keeps crashing on me, So I tried to upgrade to 3.6.1 and it crashes even more, plus I cannot find the templates for the book layouts that I used to use.  Is there a version in between these? 3.6.0? if so where can I download it and test it, thanks.

0
Declined

No!!!!! I can't believe you are dropping PulpMotion Advance!

gapos 6 months ago in PulpMotion • updated by Arnaud Rossi (Head of Support) 4 weeks ago 1

No!!!!! I can't believe you are dropping PulpMotion Advance! Its the best photo integration software for turning my photos into a video! Any alternatives or options of anyone taking over this app?  I have used it daily for the last six years!

0
Completed

We are no longer market software like PulpMotion

Allison Reber (Communication Director) 7 months ago in PulpMotion • updated by Peter Campbell 2 weeks ago 4

We are no longer market software like PulpMotion. It's been one of the first desktop apps created by Aquafadas but today our key focus are digital publishing and enterprise apps creation. We apologise for any inconvenience and we'd like to thank our community of users for their loyalty.

0
Declined

How to import HD video into Pulpmotion Adv 3.5 (1920x1080 canvas) makes video distorted 4:3 ration

gapos 11 months ago in PulpMotion • updated by Arnaud Rossi (Head of Support) 3 weeks ago 1

Hi, Love using Pulpmotion Advance 3.5 on my iMac 10.9.5, My canvas size is 1920 x 1080 HD. When I add a video to my timeline, it looks DISTORTED like if it was 4:3 ratio. How should I export my Quicktime movie, what settings or dimensions, so that it appears NORMAL in Pulpmotion? Because I want to maintain the HD quality of my video.

0
Declined

tengo pulpmotion 3 y me dice que el servidor no funciona

Francisco Javier 1 year ago in PulpMotion • updated by Arnaud Rossi (Head of Support) 4 weeks ago 1