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Jeni Fallone 1 year ago in PulpMotion • updated by Diouf 6 months ago 36

Hi - I reported this previously but have had no response, since el capitan came out I have been unable to save any changes or create and save any new presentations. can you please advise when this bug will be fixed - the options are there and not greyed out but nothing happens when I choose them therefore the software is rendered useless. I tried using the submit bug/support function within the app but this also failed. Please help!

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Jeni Fallone 1 year ago in PulpMotion • updated by Joe Savage 7 months ago 6

Following installation of the new version 3.6.1 to avoid the 'cannot save in el Capitan' bug, the application no longer allows me to insert video files. I have tried mp4, m4v and mov clips, I have tried longer clips, shorter clips and have tried to check it is not an issue with the file size/format/durations but all of them just don't insert and the application displays a message 'Setting up Media 1/1 for insertion...' but the task never completes.


Having waited over 4 months for the bug fix to allow saving of files so a quick turnaround for this would be great - this was not a cheap product to purchase and I have been unable to use if for quite some time now so any support is much appreciated.


thanks

Jeni

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gapos 3 months ago in PulpMotion 0

Hi, Love using Pulpmotion Advance 3.5 on my iMac 10.9.5, My canvas size is 1920 x 1080 HD. When I add a video to my timeline, it looks DISTORTED like if it was 4:3 ratio. How should I export my Quicktime movie, what settings or dimensions, so that it appears NORMAL in Pulpmotion? Because I want to maintain the HD quality of my video.

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Under review
Valentin Shelomaev 7 months ago in PulpMotion • updated 7 months ago 2
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alvito12 10 months ago in PulpMotion 0
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EWBall 11 months ago in PulpMotion • updated by Jerome [Aquafadas] 11 months ago 1

I am getting an error message when updating PulpMotion 3.5 to 3.6.1. The error message is update is improperly signed. If I downloaded the latest trial version would it recognize my current license?

Thanks,

Edgar Ball

IntelleQuest Education Company

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Jerome [Aquafadas] 12 months ago in PulpMotion 0

Hello,


El Capitan users (Mac OS 10.11.x) reported that Apple Photo library was missing in PulpMotion Media Manager.


This is indeed a known issue. Apple provides a framework in order to let us access users Photo library. Unfortunately, it only works with 64 bits applications.


Process to updating application requires a large rewriting of source code.


In the meantime, to overcome the problem you may apply the following workaround : export the images you want to use to any folder, then drag it in PulpMotion Media Manager.


Best regards,

Aquafadas support.