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+8
Jeni Fallone 1 year ago in PulpMotion • updated by Diouf 8 months ago 36

Hi - I reported this previously but have had no response, since el capitan came out I have been unable to save any changes or create and save any new presentations. can you please advise when this bug will be fixed - the options are there and not greyed out but nothing happens when I choose them therefore the software is rendered useless. I tried using the submit bug/support function within the app but this also failed. Please help!

+2
Jeni Fallone 1 year ago in PulpMotion • updated by Joe Savage 9 months ago 6

Following installation of the new version 3.6.1 to avoid the 'cannot save in el Capitan' bug, the application no longer allows me to insert video files. I have tried mp4, m4v and mov clips, I have tried longer clips, shorter clips and have tried to check it is not an issue with the file size/format/durations but all of them just don't insert and the application displays a message 'Setting up Media 1/1 for insertion...' but the task never completes.


Having waited over 4 months for the bug fix to allow saving of files so a quick turnaround for this would be great - this was not a cheap product to purchase and I have been unable to use if for quite some time now so any support is much appreciated.


thanks

Jeni

0
Completed
Allison Reber (Communication Director) 1 month ago in PulpMotion • updated 1 month ago 1

We are no longer market software like PulpMotion. It's been one of the first desktop apps created by Aquafadas but today our key focus are digital publishing and enterprise apps creation. We apologise for any inconvenience and we'd like to thank our community of users for their loyalty.

0
gapos 5 months ago in PulpMotion 0

Hi, Love using Pulpmotion Advance 3.5 on my iMac 10.9.5, My canvas size is 1920 x 1080 HD. When I add a video to my timeline, it looks DISTORTED like if it was 4:3 ratio. How should I export my Quicktime movie, what settings or dimensions, so that it appears NORMAL in Pulpmotion? Because I want to maintain the HD quality of my video.

0
Under review
Valentin Shelomaev 9 months ago in PulpMotion • updated 9 months ago 2
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alvito12 12 months ago in PulpMotion 0
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EWBall 1 year ago in PulpMotion • updated by Jerome [Aquafadas] 1 year ago 1

I am getting an error message when updating PulpMotion 3.5 to 3.6.1. The error message is update is improperly signed. If I downloaded the latest trial version would it recognize my current license?

Thanks,

Edgar Ball

IntelleQuest Education Company