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+8
Not a bug

unable to save or save as using v 3.5 Pulp Motion Advanced with El Capitan

Jeni Fallone 2 years ago in PulpMotion • updated by Arnaud Rossi (Head of Support) 3 weeks ago 39

Hi - I reported this previously but have had no response, since el capitan came out I have been unable to save any changes or create and save any new presentations. can you please advise when this bug will be fixed - the options are there and not greyed out but nothing happens when I choose them therefore the software is rendered useless. I tried using the submit bug/support function within the app but this also failed. Please help!

+6
Not a bug

BannerZest compatibility issue with Sierra

solarionas 1 year ago in BannerZest • updated by Arnaud Rossi (Head of Support) 2 weeks ago 15

BannerZest 4 and Pro does not work with Sierra.

You can't drag and drop image to work with.

Is there any fix for this?

+2
Not a bug

Unable to add video clips using pulp motion 3.6.1

Jeni Fallone 2 years ago in PulpMotion • updated 3 weeks ago 8

Following installation of the new version 3.6.1 to avoid the 'cannot save in el Capitan' bug, the application no longer allows me to insert video files. I have tried mp4, m4v and mov clips, I have tried longer clips, shorter clips and have tried to check it is not an issue with the file size/format/durations but all of them just don't insert and the application displays a message 'Setting up Media 1/1 for insertion...' but the task never completes.


Having waited over 4 months for the bug fix to allow saving of files so a quick turnaround for this would be great - this was not a cheap product to purchase and I have been unable to use if for quite some time now so any support is much appreciated.


thanks

Jeni

+2
Fixed

Bannerzest unstable

Rafael Inigo Pavlovich 2 years ago in BannerZest • updated by iggy 4 weeks ago 16
Have downloaded from apple and what i see is that the app is very unstable, it collapses then when reopens does not link the files dragged yo the media area nor remembers the FTP server data, So I have to reload everything every time. Need help ASAP
+1
Declined

COODIGO ATIVAÇÃO

Adriano 1 year ago in BannerZest • updated by Arnaud Rossi (Head of Support) 4 weeks ago 1

Bom Dia


Eu tive que formatar meu sistema operacional e usado Windows 7 e Windows agora instalados 8.1, preciso reinstalar BannerZest.
+1
Not a bug

Flash Player is too old ???

musiberti 1 year ago in Motion Composer • updated by Arnaud Rossi (Head of Support) 4 weeks ago 3

MotionComposser (1.84) is not working anymore. It says " Your Version of Flash Player is too old for MotionComposer (10.3.183)". But I have the newest Flash version running on 10.11.6.

I fear that MotionComposer is too old for Flash. It needs an update.

0
Completed

QUAND IL YA UNE MISE A JOUR DE PULPMOTION ADVANCED?

Agostino Monti 3 months ago in PulpMotion • updated by Katherine (Support Tech) 3 weeks ago 12
0
Declined

Is there such a thing as version 3.6.0? I am using 3.5

gapos 6 months ago in PulpMotion • updated by Arnaud Rossi (Head of Support) 2 weeks ago 1

Is there such a thing as version 3.6.0? I am using 3.5 with MacOSX 10.9.5 (yes I know its old, but works great) but it keeps crashing on me, So I tried to upgrade to 3.6.1 and it crashes even more, plus I cannot find the templates for the book layouts that I used to use.  Is there a version in between these? 3.6.0? if so where can I download it and test it, thanks.

0
Declined

No!!!!! I can't believe you are dropping PulpMotion Advance!

gapos 6 months ago in PulpMotion • updated by Arnaud Rossi (Head of Support) 4 weeks ago 1

No!!!!! I can't believe you are dropping PulpMotion Advance! Its the best photo integration software for turning my photos into a video! Any alternatives or options of anyone taking over this app?  I have used it daily for the last six years!