+8
Jeni Fallone 1 year ago in PulpMotion • updated by Diouf 8 months ago 36

Hi - I reported this previously but have had no response, since el capitan came out I have been unable to save any changes or create and save any new presentations. can you please advise when this bug will be fixed - the options are there and not greyed out but nothing happens when I choose them therefore the software is rendered useless. I tried using the submit bug/support function within the app but this also failed. Please help!

Hello,


Our developers are currently working on the PulpMotion update for El Capitan.

Be sure we will update you as soon as a new version is released.


Regards,

Jerome.

Many thanks - is there an estimated timescale for the new product?

Hello,


Unfortunately we do not have a release date for this.

We will update you about it shortly.


Regards,

Jerome.

+1

I purchased this product but it is useless if it can't be used with El Capitan

Hi Jerome,


How do we know the new version is released? Will it update automatically?


Regards,

Arno

Hello,


Release date will be announced on this topic.

To be notified please click the Follow button on the top of the page.


We greatly thank you for your patience.


Regards,

Jerome.


which version does the program work with?

Hello,


Flash version needed is 10 and above, but this is not the blocker issue.

Our developers are still working on this.


Regards,

Jerome.


+2

Hello,


the output of the project is only through the top menu .

file - export ....

no save project

So I work in Captain

Thank you


RUS

Thanks for this. Tried your suggestion and actually got a slide show compiled and exported as a movie. Can't get source material to show up in the media manager panel window or get anything via the search folder option but I can drop the files direct from the source file folder onto the timeline via copy and paste. Trying to save a project causes the program to crash

-1

Hello all,


A new PulpMotion Advanced 3 version is being tested today.

We will update you about it asap.


Regards,

Jerome.

Great, I'm looking forward to the El Capitan compatibel version !

Client depuis longtemps, je suis très déçu de vos programmateurs. El Capitan existe depuis PAS MAL DE TEMPS.

Il est pratiquement IMPOSSIBLE l'utilisation de PulpMotion Advanced. Avez-vous une idée de la date de votre prochaine Misa à jour compatible avec le dernier sitème d'Apple ?

Bonjour Adam,


PulpMotion Advanced en est actuellement à sa dernière phase de tests.

Il devrait être disponible dans les tout prochains jours.


Nous mettrons à jour ce topic dès la release de l'application.


Cordialement,

Jerome.


This is really taking too long... What do we need to do to get the El Capitan compatibel version !

Can you make the Beta available? I have a critical project due and just discovered that PulpMotion Advanced doesn't work. A real surprise and incredibly frustrating.

+1

I also have this question that my PulpMotion Advance 3 cannot save and Export while update EI Capitan. And I cannot find PulpMotion in App Store now!!! Will you fix this bug?

+3

This is ridiculous. No feedback. No acknowledgment. If you have dropped support for this app, then state it. We will find alternatives. If not, declare your plan to fix it. As long term (paying) users, we would appreciate the courtesy of a meaningful response. To

+2

I do like the product, but it's not working. What are alternatives for PulpMotion besides iMovie

+1

Bonjour,


Visiblement le problème avec El Capitain n'est pas résolu. En tous les cas pour moi. Avez-vous des nouvelles svp?

Tried to use Pulpmotion in El Capitan. It will not save or export, I like the product when is the fix coming?

Hello all,


We are currently proceeding to final testing of PulpMotion. It should be released very shortly.

Be sure we will update you asap about its release date.


Best regards,

Aquafadas support.


+1

This last statement was a month ago - Whats happening? Jerome - Your customer support is sadly lacking! - is there only one of you? - I have had to put off purchasing PulpMotion for other staff members and can not recommend this brilliant software to other users and clients. What Happened! - You seem to have no support from Apple what so ever! - Please just make it work - and very soon!

Hello All,


Kindly download our newly built version of PulpMotion Advanced (3.6.1) here :

http://www.aquafadas.com/en/download-software.php



Do not hesitate to post us your feedback.


Regards,

Jerome.


Hello everybody .
All right, thanks for the update. We will do more ... The remarkable programm ...


RUS

This version still does NOT locate the PHOTOS library

Hey .
Yes, PHOTOS librari does not work ... All my photos are in the cloud. I exported from PHOTOS cloud I needed for pictures in a folder and already working directly with her ...

Why would greatly overload the system ... I'm so comfortable.


RUS

Thanks - I can now save files so this fixes the immediate problem, but almost straight away I have hit another bug:


I am unable to import any video clips into the presentation, I have tried mov,mp4 and m4v files all without success. The application sits with a message stating 'Setting up media 1/1 for insertion' but it never completes. Unless there is a quick fix coming, I will post this as a separate issue though so as not to confuse the thread. I am unsure if others have experienced the same problem. This is a little disappointing given the number of months we have waited while the application has been in testing.


thanks

Jeni

-1

Hello All,


Thank you for your feedback.

Be sure we are going to do our best to provide a fixed version very shortly.


We greatly thank you for your patience,

Jerome.


+1

Really? That's the answer. 'Be sure we are going to do our best to provide a fixed version very shortly'? It's been months. There's no patch. No update. It's taken many weeks just to get this answer. In professionally run software organizations, there's a quick acknowledgement, a list of bug priorities and a timeline. Not a 'we'll do our best to get to fix it. What will it take to actually deliver working software - that I have otherwise been using happily for years?

+2

And, let's be clear. Our patience has worn out.

What's the status of this? I'm in the same boat. Huge project to do and PM isn't functioning properly under El Cap. This has been going on 4 months now without a resolution?!?


3.6.1 v5110 does not solve saving issues for me. PM freezes and has to be force-quit.

-1

Hello Bruce,


What is the version of El Capitan installed on your computer ?


Regards,

Jerome.

Magically it saved my project correctly today, whereas yesterday it locked up and had to be force quite when I tried. Not sure if related, but the only difference was I exported to quick time prior to saving. Nornally for safety sake I would save my project first.


My EC version is 10.11.4. on an iMac 5k w/32GB RAM, 4GHz i7


So...not sure if a hiccup or a larger problem.

Bruce,

I had the same issue when I exported to quick time prior to saving. I think it is a bug. Works if you save first.


This issue mentioned 6 months ago is still unchanged ! This really a mess! i tried with El capitan then with Sierra but in both case the same result, useless and too expensive programme