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Answered
John Teofilo 11 months ago in Distribution & Marketing • updated by Kevin MARHIC (Support Tech) 10 months ago 15

Hi,


Does the Button Enrichments really sent Events on Google Analytics?

As we test our Prototype Magazine, we saw that there's some events for imageFullscreen & slideFullscreen, but none for Buttons, but we have Buttons (with Analytic Identifier) on our Magazine that we test, and we tap it.


Please see the Screenshot below:

Under review

Hello John,


Button events (and on actions in general) only appear after you fill in the "Analytic Identifier" field in the enrichment. Otherwise in order not to flood you with events, nothing is sent.

If it is setup correctly, you will see it appear in your list of events, simply under the name (in this case, "mybutton_showpopup").



Does this help you?


Best regards,

Kevin

Aquafadas Support

I've the same problem.

I fill the Analytic Identifier correctly but nothing appears in Analytics.

It was working for my first publication months ago but the events of my new publications don't show up.

(Sorry for my English)

Hi Kevin,


I already fill the "Analytic Identifier" before we test the application..

but as you can see in my screenshot above, imageFullscreen & slideFullscreen have events, but none for Button.



I'll try to create another test application again..



Thank you

Hi John,


Hm, that's strange, you should see your button event indeed.

If you go into the "top events" view, what is there? Can you provide a screenshot?


Best regards,

Kevin

Aquafadas Support

Hi Kevin,

this is the screenshot of the top events on GA

Hi Kevin,


Still, we don't see a button event on the GA as of May 24.

Hi Kevin,


Have you already test if the Button Enrichments event on GA?

As of today we can't see any hits with Button Enrichments..I already set it right.


Thank you


Hello,


It would seem buttons fail to send their events indeed. I am investigating where the issue is coming from.


Best regards,

Kevin

Aquafadas Support

Please Kevin,


It worth much in our end. My boss wants to see how does the Magazine used, and kindly give example on how can we know what pages does the customer viewed.. If I set a Analytic Identifier on each Article or Page, can that Analytic Identifier be use on GA?


Thank you

Hi Kevin,


It's been 2 weeks since you update me on this concern, is there any progress?


Thank you

Hello John,


This bug has been fixed in the upcoming 4.3.2 version, however we have just traced another bug which may cause events to fail to submit.


These bug tickets are at the highest criticality, we know how important those stats are to our partners and clients..

Please accept our sincere apologies for the inconvenience.


Best regards,

Kevin

Aquafadas Support

We're happy to hear that Kevin,

Thanks for understanding and taking actions.


Hello John,


You should be able to try again with the 4.3.2 version, and your events should appear.


Can you provide feedback after you tried?


Best regards,

Kevin

Aquafadas Support

Hi Kevin,



I tested the 4.3.2. Then view the Realtime Tab on GA.

It shows action/button events :)


I think you already fixed the error :)


Thank you

Answered

Hi John!


Glad this is resolved. Have a nice day!


Best regards,

Kevin

Aquafadas Support