0
Not a bug
John Teofilo 1 year ago in Content Creation / Aquafadas Viewer Android • updated by Kevin MARHIC (Support Tech) 1 year ago 10

Hi,


Is there anyone there also experiencing this kind of application crashing?

I tried to customize the icons on Menu Bar, change them to icons that I want to.


When I want to test a sample zave file on the application (Android Viewer 4.5.4), The application suddenly got this error.


Under review

Hello John,


Can you provide the images you want to use for the menu bar? I will try to reproduce the issue.


Best regards,

Kevin

Aquafadas Support

Hi John,


I think I know why your icons crash the app without even testing it - your icons are in 6600x6600 which is, well, a bit high. I think you can reduce that by, let's say, two orders of magnitude, and your problem should disappear :)


Best regards,

Kevin

Aquafadas Support

Thanks Kevin! :)


I'll try your instruction..


Can I post other problem here, same Andriod Viewer.


Thank you

Hi Kevin,


Sorry for posting this OT, but since the latest update of the Andriod Viewer 4.5.4, I always encounter this error. This error occur when I want to test the zave (freshly sent from Indesign). It takes me 5-8 times tries before the application be able to open the fresh Zave.



Hi John,


Can you check how much space is left on your device?


Best regards,

Kevin

Aquafadas Support

I have free 2Gb on internal memory, and the zave file I want to test was never reach 60mb.


I also encountered that error on HTC 6 and Samsung Tab E


Thank you

Hey John,


Are you still encountering this bug?

If so I'll try pushing it to the devs anyway but so far I've been unable to reproduce it, so it might be hard to come up with a fix...


Best regards,

Kevin

Aquafadas Support

Hi Kevin,


Sorry for not informing you, but this error was vanished.

I don't know the exactly the cause.


For me, it is okay to close this thread.


Thank you