+3
Under review
saranya@80root.com 5 months ago in Content Creation / Cloud Authoring • updated by Thomas Badard 5 months ago 8 1 duplicate

I can't get more licenses on www.cloudauthoring.com

Duplicates 1

I got the same problem... impossible to renew.. while I need to publish a new issue of a magazine today :/

Under review

Hello,


This link is outdated, we must update it on CloudAuthoring. Meanwhile you can access the store here: www.aquafadas.com/dp-store


Does this help you?


Kind regards,

Kevin

Aquafadas Support

well, this link send me here : https://www.aquafadas.com/digital-publishing/quotes.php
even if I'm logged... with just a simple contact form, which i've filled this morning..
But, as i'm not a new client, it feel strange to go through that form.. It would be so much easier (and, lets say, it would be just normal) to have a simple link to pay and renew license.

So, I'm still blocked here with an issue I can't publish :/


regards




@Saranya: the link I provided above should work for you given your localization


@Yann: since you're in one of the territories that goes through sales, and you're already a client, you should already have a contact at Sales, don't you? Either way I asked them to get back to you ASAP.


Kind regards,

Kevin

Aquafadas Support

well, last year, as far as I remember, we've only gone through the online store.. I do not have any contact at Sales, just an invoice email of 1 year old.
...the irony is i'm in France, just like Aquafadas - should have been simplier :/


hope sale team will get back really quickely so.


Thanks for the answer anyway.

Hello Yann,


I'm sales executive at Aquafadas and we will handdle this situation in order to allow you to publish your content ASAP.

Could you please send me your phone number?


Best regards.


Thomas Badard

Sales Executive
01 74 90 50 89 | 06 98 07 51 76

Well... no more rush now.. I've updated (and so deleted) an old issue so that I can add the new one - couldnt wait any longer

I'll send your contact to the project manager - she will take care of payment


Thanks anyway.
but obviously, there's something to improve here :)

It will be a pleasure to explain you our new organisation for sales.

Glad to know that your current issue is resolved.


Best regards.


Thomas Badard

Sales Executive
01 74 90 50 89 | 06 98 07 51 76