Hello and welcome to Aquafadas Answers, the community forum for our digital publishing tools. Here you’ll find answers to common questions about our platform and software, as well as inspiration from fellow designers and developers.

Have a question or a great idea? Search the forum above or submit a new post!

By Matthieu Kopp

Supprimer un push programmé

SophieGirardot 2 years ago in Content Publication / Cloud Connect • updated by Arnaud Rossi (Head of Support) 3 months ago 1


Lorsque je programme un push et qu'il n'a pas encore été envoyé, je n'ai aucun moyen de le supprimer or cela était possible auparavant.

Je ne peux pas cliquer sur le bouton "action".

Pouvez-vous réactiver cette fonctionnalité ?

Je vous remercie par avance de votre aide/retour.

Bien cordialement.


Is iDive still alive?!?

Daan 3 years ago in Content Publication / Cloud Connect • updated by Patrick26 2 months ago 6
Hi there! Some years ago, I bought several Aquafadas desktop apps, one of them being iDive. It was not overly cheap but it did exactly what I was looking for: allow me to make a light-weight, visual archive of older video material.

However, even though iDive is still mentioned on the website (if one is determined to find it - it is well hidden), the most recent update was back in early 2011 - almost 4 years ago. In Apple parlance, that means also 4 operating system versions ago.

(NB: actually, I can only submit this feedback by choosing a category that perfectly reflects iDive's status, as iDive, or the Desktop Apps category, is not included in the popup. I have therefore selected a different, 'wrong' category in order to be able to submit this text.)

While iDive still seems to function on 10.10 Yosemite, it shows its age and badly needs a refresh/update. Are there any plans to do so, or is it Aquafadas' policy to let iDive slowly bleed to death?

Thanks in advance for responding.

A one-time quite happy Aquafadas customer.

How do I get an activation Key for Motion Composer

Greg Hargarten 3 years ago in Content Publication / Cloud Connect • updated by John Roads 7 months ago 13
I just upgraded my computer and can't seem to register Motion Composer on the new computer with the serial number. How do I get an Activation Key?

Why can not I publish the magazine?

Yuly 2 weeks ago in Content Publication / Cloud Connect • updated by Arnaud Rossi (Head of Support) 1 week ago 1

It does not enable me the options to publish it on mac and google. Because it is?



phteyssier 2 months ago in Content Publication / Cloud Connect • updated by Kevin MARHIC (Tech Support) 2 months ago 3

J'ai ajouté l'UDID d'un iPad dans la liste des appareils de développement.  L'application installée sur cet appareil ne voit pas la publication test.


Bonjour Philippe,

Quel UDID avez-vous ajouté?

L'ID pour les appareils iOS de test est celui que vous obtenez en ouvrant sur votre device le lien suivant dans Safari:

[URL scheme]://showuuid

L'URL scheme est celui que vous aviez défini dans AppFactory ou bien celui que vous pouvez obtenir dans l'onglet Settings (Paramètres) de votre app sur CloudConnect:

Il faut également fermer complètement l'application sur votre appareil avant de la redémarrer pour que le mode test devienne actif.



Support Rakuten Aquafadas


cloud analytics

StevenSUN 3 months ago in Content Publication / Cloud Connect • updated by Arnaud Rossi (Head of Support) 2 months ago 10

Hi Guys,

would like to know when the analytics on the cloud connect would be ready?



general information for an issue after licence expired

Fulvia SNSI WORLDWIDE 5 months ago in Content Publication / Cloud Connect • updated 4 months ago 5

Hello I would like to know if after a lisence for a kiosk is expired is it possible to update general information fo an issue? like for instance description and thumbnail images? 



Yes, of course. If an Application Licence expired, the only limitation is that you will not be able to use the Application Certificate that you can get from CloudConnect to build a new version of your app using our tools.

You will still be able to update your descriptions, metadatas, thumbnails, etc.

Does this help?

Kind regards,


Rakuten Aquafadas Support


What's the matter, The model less on my app. 7 months ago in Content Publication / Cloud Connect • updated by Katherine (Support Tech) 3 months ago 2

Excuse me. I need use it for present my customer in tomorrow.


Downloaded, Installed, Logged In, Got Weird Apple Rejection Notification, Instantly Crashed

IMRAN 7 months ago in Content Publication / Cloud Connect 0

So strange, launched the app, logged in and it is sending me notifications of app being rejected by Apple AND crashing though I did not even see the app RUN yet. LOL Now I cannot even get to it run again after this crash.

Process:               AquafadasConnect [2917]
Path:                  /Applications/
Identifier:            com.aquafadas.Aquafadas-Installer
Version:               1.2 (139)
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           AquafadasConnect [2917]
User ID:               501

Date/Time:             2017-07-14 07:29:29.248 -0400
OS Version:            Mac OS X 10.12.5 (16F2073)
Report Version:        12
Anonymous UUID:        9E356D95-D3FF-CEA7-8ECE-D58688AAF753

Time Awake Since Boot: 7800 seconds

System Integrity Protection: enabled

Crashed Thread:        0  Dispatch queue:

Exception Type:        EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes:       0x0000000000000001, 0x0000000000000000
Exception Note:        EXC_CORPSE_NOTIFY

Termination Signal:    Illegal instruction: 4
Termination Reason:    Namespace SIGNAL, Code 0x4
Terminating Process:   exc handler [0]

Application Specific Information:
Crashing on exception: Cannot remove an observer <NSAutounbinderObservance 0x61000043a8e0> for the key path "objectValue.releaseNote" from <NSTableCellView 0x618000196990>, most likely because the value for the key "objectValue" has changed without an appropriate KVO notification being sent. Check the KVO-compliance of the NSTableCellView class.

FYI and resolution.