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By Matthieu Kopp

Aplication Loader found those problems on my app


I try to upload my app to ITunes connect, but application loader snd me those problems, what can i do.

Thanks for your help


Deep linking app

Armando 3 years ago in Content Publication • updated by Arnaud Rossi (Head of Support) 3 months ago 3
Hi all. How we can find the deep linking for our app Revista PerroVerde? Is in IOS and Android market. Thanks

Purchasing premium enrichments

Mike Lohrman 2 years ago in Content Publication • updated by Jerome [Aquafadas] 2 years ago 2
Where do I purchase premium enrichments? I'm looking to purchase the Trigger enrichment, but I don't see it in the new store. Thanks!

How to replace a ZAVE file in Cloud Connect

Stefan M. Moser 3 years ago in Content Publication / Cloud Connect • updated by Manu Brossard 3 years ago 3
first: i am beginner and published just yesterday our first app as an AdHoc ipa file successfully. 

But - the store credentials (secret sauce) for our Apple Account was missing and in the InDesign export the status was not "published" it was "test".

So we retrieved a new ZAVE and ZAVEM, added the secret sauce in Cloud Connect and have now the problem that the "Add or Replace" Button on the page "Zave Files" (in the Issure preview > AVE files) let's me upload the ZAVEM and enter the URL, but after pressing "Validate" i come back to the "Zave Files" page and i cannot delete the old one and the new one goes away after switching the page and revisiting. 

What am i missing?

Translate the system text to spanish (like Store, Settings, Library)

Hi, we want to translate to spanish the text of the system, but we don´t know how...

We´re using the AppFactory iOS Version 4.1.2 (v8659) and AppFactory Android Version 4.0 (190).

I remember other versions of those programs who let you change it...

Whould you help us?

Thank you in advice



iPad Zave downloading on iPhone 6 test device

Mike Lohrman 2 years ago in Content Publication / Cloud Connect • updated by Arnaud Rossi (Head of Support) 3 months ago 4

I've done this before and used the same Zave project size settings for iPad and iPhone. I uploaded both Zave files and their manifest file to the Publish section in Cloud Connect.

iPad settings:

hdpi - xlarge - 2048x1536

iPhone settings:

xhdpi - normal - 2272x1280

Any ideas why the iPhone 6S test device is downloading the iPad Zave?


Next Gen Reader et Newsstand

CamT 2 years ago in Content Publication / AppFactory // Next Gen App • updated by Arnaud Rossi (Head of Support) 3 months ago 2


J'ai quelques questions concernant le choix du template de Kiosk pour le projet d'un client. Il s'agit d'un magazine trimestriel qui sera disponible sur le Newsstand d'Apple et sur Android. Il sera généré en NextGenReader. Il me semble que votre Next Gen Kiosk Universal n'est pas adapté au Newsstand ? Est-il alors possible d’utiliser un kiosk du type Elegant Kiosk Universal et de conserver les nouveautés du NextGenReader ?
Merci d'avance,



AVE Reader retina and non-retina

Hubert 2 years ago in Content Publication • updated by Arnaud Rossi (Head of Support) 3 months ago 7

Hi everyone,

i would like to use the AVE Reader instead of the AVE Remote and i've one question :)

If i want to build a publication in both resolutions, i guess i would have to build two apps instead of one?

Or, can i use only build a retina version that will be downloaded by the non retina devices ?

Thanks for your help.



Stunning graphics & dynamic content for Mercedes-Benz Thailand: App of the Month, April

Ria Sandilands 3 years ago in Content Publication 0
Mercedes-Benz Thailand showcases its beautiful portfolio of automobiles via an interactive app filled with visuals, videos, 360° imagery, pan & zoom effects and more, natively designed for iPhone and iPad.

Capture d’écran iPad 1

Capture d’écran iPad 3


Projet en 736x414 mais zave en 1472x828

Hélène Hofbauer 2 years ago in Content Publication / Cloud Connect • updated by Jerome [Aquafadas] 2 years ago 2


je réalise un magazine avec Aquafadas pour tablettes et smartphone.
J'ai donc un projet horizontal en 1024x768 et un projet vertical en 736x414.

Mais quand j'importe mes zaves dans cloud connect je constate que mon zave pour smartphone est plus grand que celui pour tablettes... Donc certains téléphones téléchargent le zave créé pour les tablettes à la place du zave créé pour les smartphone.

Que puis-je faire?