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By Matthieu Kopp

Offline HTML5 Setup

Alex Hurst 3 years ago in Content Creation • updated by Arnaud Rossi (Head of Support) 3 months ago 2
Hello everyone!

My magazine company is trying to export our magazine in HTML5 format to get webreader capabilities and have hit a snag. Our output (which I'm not really sure how to test; I'm not a coder and I can't seem to find a great deal of documentation for this format) seems to work okay, however, we're using Magzter as a server, and they have told us that they need an HTML5 format that can be viewed offline, or customers may get an "unavailable" notice.

Is there a way to export or set up the HTML5 file to be viewable offline if needed?

Projet en deux langues

Hubert 3 years ago in Content Creation / InDesign Authoring • updated by Arnaud Rossi (Head of Support) 3 months ago 10
j'ouvre un nouveau topic concernant les applications multilingues. Je dois réaliser un magazine en français et en anglais. Je voudrais éviter l'astuce qui consiste à intégrer deux zaves dans un zave.
J'ai vu sur le forum qu'il était visiblement possible d'uploader deux zaves (un .fr et un .en) dans le back-office et que le bon format serait distribué en fonction de la langue du device qui télécharge comme pour un zave normal et un zave retina. Une seule licence permet-elle de faire cela ou faut-il en acheter deux ?

Autre hypothèse de travail, l'utilisation de l'enrichissement "Conditions". Peut-on créer la condition (le choix de la langue) sur la page du sommaire par exemple et l'appliquer automatiquement sur l'ensemble des pages du magazine ? Pour poser la question différemment, la variable "générée" par l'enrichissement est-elle utilisable sur l'ensemble des pages ou est-elle contextuelle (liée à la page uniquement) ?

Merci par avance pour votre aide.
Bonne journée.

Some questions around standalone app before i purchase the lisence

Kaushik Das 3 years ago in Content Creation • updated by Manu Brossard 3 years ago 12
Hi Aquafadas team,
I want to purchase a lisence but before that have some questions.
  1. I want to create a IOS standalone app. Not the one which opens in a Aquafadas app or in news stand. Is this possible? 
    1. If possible which license should i buy? All i need is one single IOS app. 
    2. Do i need to purchase a Apple developer account for it?
    3. Is it possible to try this option before paying for the license?
  2. The indesign plugin can export a project as .dpe. How is that converted to an IOS app? Any document/video which i should refer to which shows how to convert an indesign document to an IOS app.

AppFactory iOS - AVE Certificate Error

Denny Denny Louis 2 years ago in Content Publication • updated by Kevin MARHIC (Tech Support) 2 years ago 6


I am having some trouble in AppFactory iOS. I am trying to publish an iPhone app using the AVE Reader template, and when I go to place in the ZAVE file and AVE Certificate, the AVE Certificate (manifest.zavec) is not being accepted by the program (as shown in the image below).

For the record, I am using AppFactory iOS Version 4.2.3 (v9153), and have also tried using older versions, all versions have been giving me this error. Just to remind you, I am using the AVE Reader template in AppFactory.

The ZAVE I am using has been generated from the InDesign Authoring software for Mac, Version 3.7.1. I tried Version 4.0.0 of the InDesign Authoring software, but it caused a lot of bugs to my ZAVE file. I am using InDesign CC 2015.

And as far as I know I have followed every step in CloudConnect to set up the app correctly. The ZAVE has been uploaded to Dropbox, with the link ending in ?=dl1 . I also tried uploading the ZAVE to Amazon S3 to see if that made a difference, but it didnt.

The ZAVE file works perfectly when testing in the Aquafadas Viewer app.

I'm really not sure what to do from here, and I have a very short deadline to work to.

If I could please get some urgent help on this issue it would be very greatly appreciated.




Hello again,

OK, so we finally managed to pinpoint what was happening. There is a bug that corrupts certificates by adding an empty line at the beginning of the files.

Here is a "workaround" for this issue:

  • Open the Zavec file in any text editor (TextEdit on Mac, Notepad on Windows should do the trick)
  • Delete the empty line you will find at the beginning of the file
  • Save your fixed zavec file
  • Add the zavec to your AppFactory project and you should be in the green

For now this should be enough and allow you to go forward and publish your apps. The problem on the certificate generation should be hotfixed on CloudConnect as soon as the reason this empty line appears is found. Until then, if your certificate fails in AppFactory, be sure to open it and remove that empty line!

Again, sincere apologies to everyone affected by this issue. In case you have trouble fixing your zavec file, do not hesitate to check back with us.

Best regards,


Aquafadas Support


Go to Anchor doesn't work on Android

Mike Lohrman 3 years ago in Content Creation / InDesign Authoring • updated by Manu Brossard 3 years ago 9
If I have a button with a Go To Anchor action it works fine in iOS, but doesn't do anything on Android. This doesn't work for in-page anchors, or anchors on other pages. Is this a bug, or expected functionality? Thanks!

Create a new Issue Type for each issue?

Mike Lohrman 3 years ago in Content Creation / InDesign Authoring • updated by Manu Brossard 3 years ago 3
I think Rob Underwood told me once that a new Issue Type should be created for each issue. is this true, and if it is true, why is that? Seems like that list of Issue Types could get long after a couple years and many issues. Thanks for any info!

Slideshow Question

Eteryal 3 years ago in Content Creation / InDesign Authoring • updated by Arnaud Rossi (Head of Support) 3 months ago 4
Hello!, I'm new here (also new with the app) and I have some questions. 

I want to put an arrow in the first picture of my slideshow (to indicate there is more pictures to see) but I want it to disappear when the user get to the last picture (when there is no more pictures to see), how can I do that?, Any tutorial video I can find?

Thank you for your help :) 

AppFactory iOS no more compatible ?

Hubert 2 years ago in Content Publication / AppFactory // Next Gen App • updated by Jerome [Aquafadas] 2 years ago 5

Hello, i have two new bugs on my computer :

1/ Since the update of Xcode to version 7.1, AppFactory is not able to launch anymore.

2/ Since the last update of AppFactory when i double click on my project, it opens the viewer installer instead of AppFactory.




Transparency for issue thumbnail and issue preview?

Marc Beckersjürgen 3 years ago in Content Publication • updated by Manu Brossard 1 year ago 6
The required format for both images is square (512x512 and 1024x1024), however, most magazine covers are not.
When submitting a PNG with a transparent background, the transparent area is rendered black in the kiosk frontend. Is this intended? How could we add a cover preview that is not square?


Where to find "put in gallery" option in image enrichment ?

David V 2 years ago in Content Creation / InDesign Authoring • updated by Arnaud Rossi (Head of Support) 3 months ago 2

I try the way described on the documentation's description on §10.27, but i don't find the option...

I'm using Indesign CC 2014 on Windows7.