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By Matthieu Kopp

Parution chargée sur Cloud Connect n'apparaît pas sur l'application

Antoine 2 years ago in Content Publication / Cloud Connect • updated by Arnaud Rossi (Head of Support) 3 months ago 4


J'ai chargé une parution hier en batch processing sur cloud connect. Je ne la vois toujours pas sur notre application et plusieurs clients se plaignent également du problème.

Que dois-je faire pour corriger ce problème ?


Antoine Mary


Android app hosting

Maria Gronlund 3 years ago • updated by Arnaud Rossi (Head of Support) 3 months ago 7
I'm in the processing of publishing a children's audio book-app made in Aquafadas for Android phones and tablets. The instruction video is from 2013, and I just want to make sure the information in it is still valid, and that I have understood the process correctly. I'm making a single publication, and I've uploaded three zave-files to a server I control - hi-res, low-res, and phone versions. In the publication process I was asked to also upload the zave-file to Aquafadas (I don't remember if I uploaded all three versions or just one), and I think that I also was asked to put in a link to the website where I've hosted the files myself.
By now I've lost track and don't really understand how this works - does the customer get "the shell" from Google Play and the content from my server, or has this changed?
Since I just learned that Play has a maximum size limit of 50MB and my content is bigger than that, it's important to know. I also wonder how the right zave-file gets choosed - I have three different ones on the same page/same link. Should I put them on three different pages?
All the best

User location don't work in Aquafadas Viewer?

Encarni 2 years ago in Content Creation / InDesign Authoring • updated by Arnaud Rossi (Head of Support) 3 months ago 6

Hi! I've a problem. I want to include in my zave a Google Map with user location (auto and with a button). I tried with the Aquafadas's enrichment of Map, with the Aquafadas' enrichment of HTML and introducing the url of the map in a box of InDesign.

This is the map:

In the AQViewer, in all three cases, the map is visible and interactive, but don't work de user location, neither auto or with the button. Instead, if I open the map's url in the device's Safari, the user location, auto and button, works perfectly.

It is possible that the user location don't work in AQViewer, but works in my App when it published?

How I can try this without replace the zave of the App? (It is being validated by Apple)



Bundle ID

Willem 3 years ago in Content Publication / AppFactory // Next Gen App • updated by Manu Brossard 3 years ago 2
Bonjour , nous avons un problème avec le bundle ID de notre application . Actuellement le bundle ID est : com.mediacrossing.journalnumeriqued_aquitaine, seulement, apple n'accepte pas '_' dans les bundle ID, est il possible de renommer le bundle ID en : 'com.mediacrossing.journalnumeriquedaquitaine ?

I like to have in future release of AVE Mag plug-in...Share button!

Sotnas Design Lda 3 years ago in Content Creation / InDesign Authoring • updated by Manu Brossard 3 years ago 7
A simple share button to the must popular social networks.
I think is a good implementation.

Thank you.
- Jorge

Action button associated with a #xxxx frame

Sotnas Design Lda 3 years ago in Content Creation / InDesign Authoring • updated by Arnaud Rossi (Head of Support) 3 months ago 6

Thanks for your great support!

Question our Bug? I don't know... 

I have lots of buttons associated with frames #XXXXX
I export to a DPE file...
When i import the DPE compression file, lost all references to the frames #XXXXX, because the frame with number #XXXXX don't as the same, now have another reference.

Need associated again, with picker frame action, all of my frames to the new wright reference.
Lot's of time and work lost.

Can help me with these issue?


Multiple SubLayout Bug

Dynamic Clemzy 2 years ago in Content Creation / InDesign Authoring • updated by Arnaud Rossi (Head of Support) 3 months ago 11

Hello There,

I ve got a naughty bug with sublayout in my AVE.

When i put 2 sublayout in an article the first sublayout appears in the second sublayout!

You can dl the .dpe here:

and you can have a look :

OS : Windows 10 64bits (uptodate)

Indesign: 2015.2 ( x64 uptodate)

Aquafasdas plugin : 4.0.0 (84 ) uptodate

Aquafadas viewer : iPad Air (9.2.1) 4.2.1 uptodate

Best regards,


Single App Fix Bugs

Mark Turner 3 years ago in Content Publication • updated by Arnaud Rossi (Head of Support) 3 months ago 2
With the purchase of Single App document will I be able to fix any bugs or glitches within the 365 days of the purchase agreement?

Is it possible to make an on/off button for the audio?

Kirsi Ervasti 3 years ago in Content Creation / InDesign Authoring • updated by Arnaud Rossi (Head of Support) 3 months ago 3
I would like to add at the menu page of my application an on/off button for the audio. Is it possible to do that so that the state of audio files (play/stop) would change for the whole application at the same time?

I am making a story app and I would like to offer an option for the user to switch off/on the audio from the whole application. So that the user could choose whether to read by himself or listen the storytelling from the audio files placed in each page separately.

I haven't found a way to accomplish this and started to wonder if it's even possible?

Retina Resolution Problem in iOS App

We discovered when we released our first iOS app on smartphones with the Swiss licencee of Aquafadas (iWare) that our iOS smartphone app scaled up from iOS Apps screen when loading the app. This means the Aquafadas app seems to have no retina optimization for iPhone 6 or 6 Plus (Retina).

How can we solve that it doesn't scale up the devices menu header (Provider, Wifi etc.) and stays in correct retina size? Or hasn't Aquafadas yet ported the app framework to do so?